Casual Customer Services Agent

7 days ago


Rotorua, New Zealand Toi Ohomai Institute of Technology Full time

**Position Title: Casual Customer Service Agent**

**Location: Rotorua**

**Team: Rotorua Thermal Holiday Park**

**Position Type: Casual**

**Remuneration: hourly rate**

**Mō tēnei tūranga mahi | About the Role**

We’re looking for a Front of House Casual Customer Service Superstar to help us deliver exceptional experiences during our busy high season.

- Are you the person who lights up a room?

- Does your smile make others smile too?

- Do you love making people feel welcome and valued?

If that sounds like you, we want you on our team

You’ll be the friendly face that greets our guests and ensures their stay is unforgettable.

Ngā mahi | Key Responsibilities

- Provide excellent customer service in every interaction with Holiday Park guests and occupants;

- Ensure any maintenance or customer service issues are communicated accurately and in a timely manner to the correct person;

- Contribute to making all guests’ stays positive and memorable;

- Resolve complaints and issues with professionally and in line with Rotorua Thermal Holiday Park Policy and Procedure.

**He kōrero mōu | About You**

Brief overview of the type of person that will be successful in this role.

You bring:

- NCEA level 2

- Experience in the tourism sector working with online booking systems

- Certificate in Travel and/or Tourism

**Mō Mātou | About us**

Toi Ohomai Institute of Technology is a vocational education provider in the Bay of Plenty and South Waikato. Home to over 9000 ākonga (students), at Toi Ohomai we put ākonga and kaimahi at the centre of all we do. Through educational excellence, Māori Success, strong partnerships and sustainable practices we enable our ākonga, institution and communities to thrive.

**_ Toiohomaitanga describes our way of doing and being. It reflects how we care for each other, work together, and uphold our shared purpose._** **_Ā mātou uara | our values are an important part of this, our Toi Ohomai values are:_**

- Toitūtanga - Courageous and humble in our pursuit of excellence

- Manaakitanga - Strengthening the mana of others and our communities

- Whanaungatanga - Building and nurturing relationships

- Kotahitanga - United in our shared purpose

As we transition, Toi Ohomai is developing a more financially sustainable and strategically aligned organisation. Our new operating model places ākonga at the centre, organising into interconnected functions**:Engage, Develop, Educate, Support, and Enable**. This enables us to focus on our core purpose and work interdependently to deliver excellent vocational education.

**Me pēhea te tono | How to apply**

Toi Ohomai is committed to safeguarding children and vulnerable persons. Applicants must have NZ residency or a valid NZ work visa and will undergo relevant pre-employment checks.



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