Level 2/3 Managed Services Engineer

2 weeks ago

Ashburton, New Zealand Assess HR Full time

Our client is an Ashburton-based IT Solutions Company that assists clients across the Canterbury region with their IT support and procurement needs.

They are looking for a **Level 2/3 Managed Services Engineer**to join their team for a 12-month contract.

You will ideally be client-focused, quick, proactive, and enthusiastic, with the ability to communicate effectively and efficiently with both technical and non-technical staff. No two days will be the same, and you may be working across multiple tasks at one time.

Your time will be spent primarily in Ashburton, but some travel and support to some customers in the wider region may be required.

**Responsibilities will include;**

- Troubleshooting, managing, and resolving technical support, hardware, software, and network tickets/issues.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, and report issues to the Service Desk for escalation.
- Ensure proper recording and closure of all issues, informing management of recurring problems.
- Document knowledge in the form of knowledge base tech notes and articles.
- Monitor the Service Desk for tickets assigned to the queue and process them based on priority.
- Assist with onboarding of new customers, administration, support, diagnosis, and troubleshooting of problems with PCs, software, and communications devices.
- Proactively propose enhancements and improvements to a client's infrastructure/environment.
- Assist in ensuring compliance with security policies and procedures.

**Qualifications**:

- Effective communication skills, both oral and written.
- Certifications and or experience managing and supporting Microsoft platforms, including 365, SharePoint, Teams, Azure etc.
- Understanding of networking, wireless, firewalls and routers.
- Demonstrated customer service and interpersonal skills with the ability to provide training and support to non-technical customers.
- Ability to work in a team atmosphere, which promotes positive working relationships with both internal and external customers.
- Ability to multitask and work effectively in stressful situations.

The salary for this position will be negotiated depending on your experience and ability.
- Applicants for this position should have NZ residency or a valid NZ work visa._

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