Sales Support Team Member

1 week ago

Palmerston North, New Zealand Iplex NZ Full time

**_Iplex Pipelines NZ is a leading manufacturer and supplier of plastic pipeline systems in New Zealand. We manufacture and supply plastic pipeline systems for a diverse range of sectors including the plumbing & rainwater, civil, rural, energy & communications. We have approximately 200 employees across operational sites in Palmerston North, Christchurch, and Ashburton, with our commercial head office in Auckland._**

We recognise that our people are the source of our success. We foster a culture of respect, trust, innovation and boldness, and promote our employee’s wellbeing and an environment for continuous learning. Along with a generous package of life and income protection, medical insurance, and competitive pay, we offer funding for staff education and upskilling.

**The Role**

Due to an internal promotion, we’re looking to build our Sales Support Team in Palmerston North where you will support our internal stakeholders and be the first point of contact for our external stakeholders. You’ll be joining our team working Monday to Friday within a team of 6, and your regular duties will include;
- Answer calls from customer to provide information on products, orders and other queries
- Advise customers about promotions and deals offered where appropriate
- Provide information, advise and updates regarding our goods to our internal teams
- Enter customer orders into online systems

**About You**

Our customers are at the core of our business and that’s why our Sales Support Team Members need to be customer focused, enjoy building strong relationship and strive for service excellence. You’ll also need;
- Experience in a customer service environment
- Experience in a call centre would also be highly advantageous but not essential
- Computer literate and competent with MS Office with strong attention to detail
- Excellent communication skills with a friendly, helpful and calm phone manner
- Can cope under pressure in a busy but supportive and friendly team environment

**_
Please note, as part of our pre-employment process, any successful applicants will be required to undergo a medical, drug and alcohol test and criminal background check._**

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