Service Desk
4 days ago
**Job Title**:Service Desk/ Help Desk / Tech support**
**Location: Hamilton, NZ**
**Employment Type**:Full Time**
**Years of Experience**
- 2 - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks
**Certification requirements**
- Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification
- ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
**Responsibilities**
- Route problems to internal 2nd and 3rd level IT support staff
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Administer and provide User account provisioning
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Perform user account management activities
- Escalate complex problem to appropriate support specialists
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- Provide knowledge transfer of Service Desk operations
**Technical Requirements**
- Phone support experience necessary
- Technical Service desk or technical call center experience is necessary
- Disciplined, systematic problem solving skills required
**Skills**
- Hands on experience with:
- Windows 7 and Windows 10
- Windows Server 2008, Windows Server 2012
- Active Directory, Exchange 2019 on-line and on-prem
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Internet browsers (e.g. Explorer, Chrome, Edge)
- InTune MDM
- SAP - user provisioning and maintenance
- MS Office Suite (Office 365)
- MS Teams & Sharepoint Support
- SCCM
- Desktop EUC tools
- ITSM ticketing tools such as ServiceNow
- Expert knowledge of Corporate VPN technologies
**About Us**:
We are Delivery Centric, a dynamic technology company that is transforming the delivery of cloud implementations and Cyber security. We are headquartered in Australia with a global presence. We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure.
Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.
- **Why work with us?**_
- Work with **diverse technologies**, **projects**, **clients **and **industries**.
- Spend your days in a **creative **and **innovative **environment.
- Share **experience **and **knowledge **as part of an **agile **and **dynamic **team.
Schedule:
- 8 hour shift
-
Service Desk Lead
3 days ago
Hamilton, New Zealand MSD Full time**Service Desk Lead** - **Permanent full-time** opportunity with **competitive remuneration and benefits** - You will be based **in Hamilton, NZ** with a hybrid working model - Work with a high performing, agile and **passionate team** - Ideally previous experience in a **Technical Service Desk** role - ** Strategic leadership and management** skills - **...
-
Service Desk Engineer
1 week ago
Hamilton, New Zealand Delivery Centric Full timeOur client is seeking a proactive Service Desk Engineer, who would contribute to improve the end-customer experience by providing exceptional service and solutions to our client. **Location: Hamilton, New Zealand** **An ideal applicant would have**: - 2-3 of experience as a service desk engineer or similar roles - Expertise in Active Directory and...
-
Service Desk Engineer
3 days ago
Hamilton, New Zealand DDS IT Full time**Introduction**: We need an exceptional Rockstar with excellent communication skills and solid customer experience providing L1/L2 IT support! - Work with NZ iconic brands - Great Company culture - Permanent, Full-time opportunity in Hamilton About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an eye on...
-
Service Desk Engineer
1 week ago
Hamilton, New Zealand Assess HR Full timeXuba is a Waikato-based IT Solutions Company and was formed with a vision for a smarter, faster, and more cost-effective IT support solution for businesses. At Xuba, we are committed to providing a personable and flexible service to our clients who span a variety of industries. For this role, we are looking for someone who is a client-focused, quick,...
-
Service Desk And Is Support
1 week ago
Hamilton, Waikato, New Zealand Yashili Nz Dairy Company Limited Full timePublished: 11/04/2025Job Location: Waikato / New ZealandAbout The RoleThe Service Desk & Infrastructure Support role is accountable for ensuring the smooth operation of the organisation's IT systems by providing timely and effective Level 1 and Level 2 technical support.This position plays a critical role in maintaining day-to-day IT functionality, resolving...
-
Service Desk Analyst
4 days ago
Hamilton, New Zealand Waikato Regional Council Full time**Mō te tūranga | About the role** - Provide the all-important first contact for all users via phone, virtual communication or face-to-face at the Service Desk, and making sure all requests are logged with all the required information. - Troubleshoot and resolving desktop & mobile incidents or requests, both hardware & software, as well as providing...
-
Service Desk Analyst
1 week ago
Hamilton, Waikato, New Zealand Waikato Regional Council Full timeMo te turanga | About the roleProvide the all-important first contact for all users via phone, virtual communication or face-to-face at the Service Desk, and making sure all requests are logged with all the required information.Troubleshoot and resolving desktop & mobile incidents or requests, both hardware & software, as well as providing support for other...
-
Senior Service Desk Lead
2 weeks ago
Hamilton, New Zealand Gallagher Group Full time**About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa,...
-
Service Desk Analyst
1 week ago
Hamilton, Waikato, New Zealand Waikato Regional Council Full timeMo te turanga | About the role * Provide the all-important first contact for all users via phone, virtual communication or face-to-face at the Service Desk, and making sure all requests are logged with all the required information. * Troubleshoot and resolving desktop & mobile incidents or requests, both hardware & software, as well as providing support for...
-
IT Help Desk Support
4 days ago
Hamilton, New Zealand Delivery Centric Technologies Full time**Job description** We are currently looking for **Service Desk/IT Help Desk** who are based out of **Hamilton, NZ** to help our clients deliver solutions. **Role Title**:Service Desk/IT Help Desk** **Location: Hamilton, NZ** **Employment Type**:Full Time** **Open for 24*7 Support** **Years of Experience** - 2 - 3 years of Service desk, voice customer...