Services Consultant Sr

1 day ago

Christchurch, New Zealand Dayforce Full time

**Location**: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia and New Zealand
About the opportunity
The WFM IC participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring the Dayforce solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.
What you’ll get to do
- Provide Implementation Services to Customers
- Document and validate customer’s business requirements and map to Dayforce functionality
- Conduct consulting sessions (on the phone and in-person) and document with meeting minutes
- Attend internal project meetings and provide status on progress of activities and deliverables
- Provide customers with follow-up consulting and general assistance in areas of expertise
- Be a “go-to” resource for specific functional areas for both internal and external users
- Contribute to internal Implementation initiatives
- Document solutions and contribute to a solutions repository
- Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
- Participate in Continuing Education sessions
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release

Skills and experience we value
- Bachelor’s degree or equivalent experience
- 5 to 7 years’ experience in a Software Implementation role or 5+ years of experience in a Time & Attendance/Rostering, HR, Payroll Software role.
- Experience with Australian Awards / Union Agreements / EBA’s highly regarded
- Experience with software in a SaaS / Cloud computing environment.
- Basic understanding of relational databases and SQL an asset
- Understanding of common human capital management (HCM) business practices

What would make you really stand out
- Customer relationship acumen
- Ability to engage with multiple projects & customers at the same time and manage priorities
- Excellent organization, communication, and collaboration skills
- Ability to lead and facilitate customer workshops and sessions

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