Service Manager

1 week ago

Northland, New Zealand Toyota Full time

SERVICE MANAGERPURPOSE OF THE JOB

As Service Manager, you are responsible for the dealership’s customer care and service program. You are ultimately accountable for the quality, capability, training, effectiveness and customer satisfaction of the service team in your dealership

You will undertake to manage all aspects of the Service Department in a productive and efficient manner to achieve the best possible outcomes of profit and customer satisfaction.

KEY RESPONSIBILITIES
- Managing the service department including management and development of team members.- Managing and achieving departmental budgets KPI’s and Key Area Targets set by Toyota New Zealand and the management team.- Oversee and manage team member’s tasks, productivity and efficiency.- Developing and maintaining service processes so that they are simple and effective.- Rolling out customer care programme in the dealership - promoting high level of customer satisfaction with service.- Utilise strong supervisory skills to effectively manage the Service Department workshop and support the Service Foreman, Service advisors, Parts and Sales Department staff.- Remain compliant with both Kodawari and Enviromark Certification.Preferred:

- National Certificate Automotive Engineering (or equivalent technical experience or qualification)Special Requirements:

- Strong customer service skills, maintaining long standing relationships.- Clean and current drivers’ licence- Ability to work 6 days a week, and work outside normal business hours- Able to communicate thoughts, ideas and information in a logical, organised and persuasive manner- Competent computer skills including a medium to high level of Microsoft Office skillsIn Return:

- Positive working environment- Ongoing training and development- Company car/fuel

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