Expression of Interest Advanced On-site Technician

7 hours ago

Christchurch, New Zealand Fujitsu Full time

About the job Expression of Interest_ Advanced On-Site Technician

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

** About the role**

We are seeking an Advanced On-Site Technician. Provide technical support activities as part of Service Delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

This position reports to the Squad Manager and will be based onsite at the Fujitsu/Customer office in Central Christchurch.

** Responsibilities and Accountabilities**
- Support of desktop, infrastructure, and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Printer etc.
- Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
- Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
- All customer interactions and activities are logged and maintained in the correct client ITSM tool.
- Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.

**Requirements and Experience**
- Experience troubleshooting and maintaining PCs in a Windows environment.
- Experience with end user technology support
- Experience troubleshooting and maintaining iOS devices.
- Experience with MDM.
- Strong customer focused approach in dealing with clients.
- Proven experience with desktop management tools.
- Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
- Proven experience in troubleshooting software conflicts and performance issues.
- Proven experience in use desktop diagnostic tools.
- Basic knowledge of the ITIL framework.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- **We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**
- **We offer tailored career paths across our global organization to support your professional and personal growth.**
- **Our customers trust us. We have an excellent reputation across the region and globally.**
- **Best in-class reward and recognition programs flexible work, volunteering leave, and more.**
- **We live our values of aspiration, trust, and empathy, all day, every day.**

** Commitment to Diversity, Equity and Inclusion**

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