Retail Attendant

**COMMERCIAL HOST**

SEA LIFE KELLY TARLTON'S AQUARIUM

23 TAMAKI DRIVE.

ORAKEI,

AUCKLAND,

NEW ZEALAND

Are you passionate, highly motivated and love working in a dynamic, fast paced environment? Do you love working as part of a team to help people have an amazing day? Would you like to work for one of the leading global companies in visitor entertainment?

We are seeking a Part Time Retail Attendant to join our incredible team at SEA LIFE Kelly Tarlton’s Aquarium on a Fixed Term basis, working 32 hours per week, ending in November.

**About the Role**
Reporting to the Retail Manager, you will be responsible for providing an amazing guest experience to all of our visitors in the Food & Beverage & Retail areas of our awesome underwater world attraction.

Your duties include but are not limited to:

- Providing an exceptional, fun experience for all of the guests that come through our doors to support an increase in guest engagement focused KPI results.
- Working in our Food & Beverage Café area; processing till transactions, stocking, merchandising, food service, food handling, cleaning and preparing hot drinks.
- Working in our Retail area; processing till transactions, stocking, visual merchandising, creating dynamic displays, cleaning and assisting with pricing.
- Performing light manual labour when required including accepting deliveries, stocking shelves, cleaning, moving stock and other tasks when required.
- Ensuring our commercial areas are operationally excellent and that we deliver what we promise in these areas.
- Upselling to every guest every transaction in our Food & Beverage & Retail outlets.
- Cross-training in Admissions so that you can assist in this area when required.

Please note that this role requires weekend and school holiday availability

**About You**
To shine in this role, you will have a passion for delivering fun, a desire to provide an amazing guest experience and a positive ‘can do’ attitude towards guest interactions and upselling opportunities. You will also be a great listener, communicator and a strong team player who can use their initiative to elevate our attraction to the best it can be.

Prior experience in a similar role is preferable and the desire and drive for working in the tourism/attraction industry is essential. Your ability to have a flexible and adaptable attitude along with organizational and time management skills would also be ideal. Barista experience is advantageous however not required as we can teach you this on the job.

Availability must include weekends, school holidays and public holidays with a minimum of 3 shifts per week and a maximum of 5 shifts per week.

**Benefits**:
The rate of pay for this role is $21.41 p/h and other benefits include:

- Corporate perks including free access to all our attractions worldwide.
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions.
- Penalty rates on Public Holidays.
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Being part of a business built on fun

**About Us**:
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. In Australia and New Zealand, we have 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

This is a great opportunity to be part of a fun and dynamic company where no 2 days are the same. So if you a vibrant team player who is keen to help our guests create magical memories in a truly unique tourist attraction with a team who do it all for the love of fun, we want to hear from YOU

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.