Resident Services Manager

3 days ago

Saint Heliers, New Zealand Ryman Healthcare Full time

Things are different at Ryman - you'll have more responsibility, more respect and more stability. Sound interesting? Then let's have a chat.
- Enjoy a rewarding, fast-paced role with heaps of variety
- Develop your leadership skills in our unique LEAP programme
- Lead a team dedicated to delivering world-class treatment

**Who are Ryman?**

At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman has grown to become the largest retirement village operator in New Zealand. We own and operate 45 villages in New Zealand and Australia. We have 15 new villages under construction and 12 additional sites in our landbank. We employ more than 6,800 team members.

Being the developer, designer, builder, and operator means we will continue to challenge the status quo and adapt to better serve our residents and team members.

Our trailblazing spirit can be felt in every Ryman experience, so if you like the sound of this, then read on.

**What's the job?**

In this exciting, newly created role, Resident Services Manager at Grace Joel** **Retirement Village in Saint Heliers, Auckland you will:

- Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, gardening, maintenance, laundry and administration teams
- Have oversight for all risk management and health and safety related processes for the village
- Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance
- Providing leadership at the Village in the absence of the Village Manager

This is a full time role working Tuesday to Saturday 0800 - 1630. You will need to be flexible outside of these hours, as part of the role will require your ability to work on call.

**Why work at Ryman?**

As part of the Ryman team you will:

- Develop your leadership skills in our unique LEAP programme
- Receive ongoing support for your professional development
- Career progression opportunities within a fast-growing company
- Work in a beautiful, resort style village
- Work in a fun, friendly and supportive team environment
- Access scholarships and bursaries for further education
- Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail

**Who are you?**

To thrive in our fast-paced and varied environment you will:

- Have proven management experience with a preference for Health and Safety experience/training
- Be skilled at juggling conflicting priorities
- Enjoy building meaningful relationships with our staff, our residents and their families
- Have a comprehensive knowledge of continuous improvement systems and processes
- Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
- Be an outstanding communicator that is both professional and empathetic

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

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