Emergency Medical Dispatcher
6 days ago
**Company Description** Ko wai m**ā**tou - About us**:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.
**Job Description** He aha te t**ū**ranga - About the role**:
Our Call Handlers are a very important part of Hato Hone St John and are part of our dedicated Ambulance Communications team, this role is based in the handy & accessible 2 Harrison Road, Mt Wellington
As an Emergency Medical Dispatcher - Call Handler you will take & triage incoming emergency calls using a scripted system, along with other key duties:
- Take emergency calls and provide calm, empathetic, and efficient assistance to callers in highly stressful and sensitive situations
- Collect and input crucial information quickly & accurately into our ProQA system which will help prioritise and dispatch the appropriate medical resources
- Often deal with emergency situations such as scripted instructions for CPR, child birth and bleeding control.
- Maintain professionalism and composure under pressure, ensuring a high standard of service delivery is provided consistently
- 24/7 service with shift work including nights, this can fall on weekends, public holidays, christmas and birthdays
- Understanding that you will not be able to find out the outcome of the patient and move onto another call quickly
**Qualifications** Ko wai koe - About you**:
- Previous experience in a fast-paced customer service type role
- Strong communication skills, both verbal and written
- Ability to handle highly stressful situations with integrity and able to remain professional and calm during every call
- Resiliency is a must
- Ability to follow process and procedures
- Able to deal with serious trauma during every shift
- Emotional intelligence
- Computer savvy and able to use systems and work in a three-screen environment
- Able to accurately type a minimum of 35 WPM (use the free online testing platforms via google to check your score)
- Excellent learning agility with the ability to pick up new information and systems quickly
Must be a New Zealand Citizen or Permanent Resident of New Zealand
**Additional Information** Me pē**hea te tuku tono - How to apply**:
**_ There will be two intakes for this role the first intake starting on Monday 21st May 2025_**
- At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs._
E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rerekētanga o ia tāngata ki te haramai. E āwhinatia e mātou I ngā whakaaro rerekē, kia mahi pai I roto I ngā hāpori katoa. Ko tā mātou nei haepapa, kia hanga tētahi āhuru mōwai mā tatou, kia mahi haumaru ai.
- If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process._
-
Medical Officer
2 weeks ago
Auckland City, New Zealand Auckland Health Jobs Full time**Casual positions available within the Adult Emergency Department**: - **Work with a a dynamic, diverse team based at Auckland City Hospital**: - **Generous CME allowance and 6 weeks annual leave** The Adult Emergency Department (AED) is one of two major trauma centres serving the Auckland region. The hospital serves a population of approximately 500,000...
-
Dispatcher
2 weeks ago
Auckland City, New Zealand Johnson Controls International Full time**Build your best future with the Johnson Controls team** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...
-
Auckland City, New Zealand Te Whatu Ora - Health New Zealand Full time**Specialist Emergency Medicine Physicians** **and** **Non-Specialist Senior Medical Officers (SMO) /Emergency Medicine Fellows** Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. At this time more than ever, Te Whatu Ora Waitematā is...
-
Dispatcher
3 hours ago
Auckland City, New Zealand Team Global Express Full timeAbout Team Global Express (TGE) - TGE delivers freight forwarding, end-to-end transport services and comprehensive logistics solutions to customers operating in New Zealand. We are a safety obsessed, customer centric business, run by a high performing values-based team. We move the businesses that move the world, enabling New Zealand to flourish.- About the...
-
Dispatcher
1 week ago
Manukau City, New Zealand The Roofing Store Full time**Where Precision Meets Production, drive efficiency in the roofing manufacturing** - Seeking an organized, energetic individual - Physical fitness is required to thrive in a fast-paced environment. - Offering overtime rates, Medical & Insurance benefits, ASAP start. This position bridges the gap between our manufacturing team and valued customers, ensuring...
-
Auckland City, New Zealand Health New Zealand - Te Whatu Ora Full time**Specialist Emergency Medicine Physicians** **and** **Non-Specialist Senior Medical Officers (SMO) /Emergency Medicine Fellows** Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. At this time more than ever, Te Whatu Ora Waitematā is...
-
Auckland City, New Zealand Health New Zealand - Te Whatu Ora Full time**Specialist Emergency Medicine Physicians** **and** **Non-Specialist Senior Medical Officers (SMO) /Emergency Medicine Fellows** Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. At this time more than ever, Te Whatu Ora Waitematā is...
-
Senior Medical Officer, Emergency Medicine
6 days ago
Auckland City, New Zealand Health New Zealand - Te Whatu Ora Full time**Emergency Medicine -Fixed Term SMO 7months (from August 2025)** **We have a great opportunity for you to join the dynamic Counties Manukau Emergency Department in a Fixed Term / Part Time 0.775FTE as a Senior Medical Officer.** **Auckland is New Zealand's largest, diverse and most popular city, nestled on one of the world’s best harbours. It offers a...
-
Pud Dispatcher
3 hours ago
Auckland City, New Zealand Team Global Express Full timePUD Dispatcher About Team Global Express (TGE) TGE delivers freight forwarding, end-to-end transport services and comprehensive logistics solutions to customers operating in New Zealand. We are a safety obsessed, customer-centric business, run by a high performing values-based team. We move the businesses that move the world, enabling New Zealand to...
-
Emergency Medicine Specialist
2 weeks ago
Auckland City, New Zealand Auckland Health Jobs Full time**Casual positions in the Adult Emergency Deparatment**: - **Generous CME allowance and 6 weeks annual leave**: - **Work with a diverse, dynamic team based at Auckland City Hospital** Auckland City Hospital is the largest Hospital in New Zealand, providing secondary and tertiary care to patients from around the country and Pacific Islands**.** The Adult...
