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Resident Experience Coordinator

2 weeks ago

Palmerston North, New Zealand Ryman Healthcare Full time

Are you a caring, tech savvy person who loves to plan events and activities? Come and lead our Resident Experience team and delight our residents
- Think outside the box to plan and deliver bespoke activities and events
- Support our residents to become tech savvy with the Ryman resident app
- Lead our village Resident Experience Team to delight our residents

**About the Role**

Delighting our residents has always been Ryman's point of difference and our Resident Experience team is responsible for making this happen

We have an exciting opportunity to join our team as a Resident Experience Coordinator at our beautiful Julia Wallace Retirement Village in Palmerston North. This brand new role is responsible for delivering an enhanced resident experience for independent residents through technology and a resident centered activities and lifestyle programme.

We have a full time position available working Tuesday to Saturday 1300 - 1930.

In this role you will:

- Lead the village Resident Experience Team to develop, coordinate, and deliver a bespoke, fun, and engaging activities and lifestyle programme tailored to your residents' specific interests.
- Drive engagement in the use of the resident app and virtual events, and other available technologies by supporting residents with one-on-one support and technology workshops.
- Be responsible for ensuring the activities calendar and village updates are kept up to date keeping your residents engaged with the app.
- Facilitate focus groups to understand your residents' ideas and interests for the ongoing development of the village activities and lifestyle programme.
- Be the village champion leading village participation in intervillage wellness and engagement projects.
- Organise group excursions for the enhanced activities programme, giving residents opportunities to try new and exciting things
- Build positive relationships with residents, external providers, and community groups to ensure the successful running of the programme.

**About You**

To thrive in our supportive and caring environment you will have:

- Strong empathy and patience with elderly residents
- Outstanding communication skills
- Ability to think outside the square and manage the organisation of events
- Technology savvy and ability to quickly pick up new systems
- Willing to gain a LCQ Certificate (Licence Controller Qualification) and a General Managers Certificate
- A reliable, friendly, and professional manner

**Benefits of working at a Ryman Village**
- Fun, friendly and supportive team environment
- Certainty of hours through fixed rosters
- Work in a beautiful, resort style village
- Opportunities for professional development and career progression
- Ryman Team Benefits Card with discounts from a range of suppliers and retailers

If you think you have the pioneering spirit needed to make a difference at Ryman, we'd love to hear from you

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date