Lead Experience Strategist

Join us in creating world class digital experiences for some of New Zealand’s most progressive and complex organisations - including Finance, Healthcare, Retail, Government, Energy, Travel and Startups.

Reporting to our Director of Experience Strategy, you will work directly with stakeholders to lead strategic alignment around a project’s design vision, and drive the user experience forward through research, human centred design, and systems thinking.

**What you’ll be doing**:

- Leading cross-functional design teams across diverse engagements - from design consulting through to Agile product design of websites, mobile apps, and software.
- Partnering with senior stakeholders to research and develop recommendations that bring customer needs, business needs and technological possibilities together.
- Using UX methodologies to identify critical insights and crafting these into actionable recommendations through reports, journey maps and prototypes.
- Designing and facilitating ideation sessions, co-design workshops and user research.
- Leading user testing to identify improvements and implementing them through an iterative design process.
- Framing business challenges through design briefs and proposals and identifying the right Human Centred Design approaches to drive exceptional outcomes.

**What you’ll bring**:

- 5+ years’ experience in User Research, Service Design, Interaction Design or Design Strategy.
- End-to-end experience in leading and delivering complex digital product and service experiences for a wide variety of industry sectors.
- Comprehensive UX research and design experience including, but not limited to, user testing, interviews, co-design workshops, surveys, card sorting, content strategy, information architecture, and data analysis.
- Extensive experience leading, organising and executing user research and incorporating user insights into the design process.
- Experience with iterative design using sketches, wireframes and interactive prototypes.
- An expert at moving between big picture strategy and the intimate details of technical and design implementation.
- An ability to navigate ambiguity and work pragmatically to deliver high quality outcomes within fixed budgets and timelines.
- Excellent communication skills with the ability to build strong stakeholder relationships and influence the right outcomes.
- Experience working in a design agency, consulting or professional services environment is preferred.

**A bit about us**

ClearPoint is a digital design and engineering company, unlocking the potential of technology together.

We bring together everything that’s essential for creating great digital experiences - product and design that puts people at the centre, fast and safe engineering that helps customers scale and integrated market-leading platforms in the cloud to help get more out of data.

Our diverse team of more than 160 strategists, designers, innovators, engineers, architects, and developers help solve complex business problems for many of NZ and Australia’s leading enterprises.

We’ve helped Contact Energy design a purpose-driven experience for their employees and transform The Warehouse Group through equipping them with customer-first problem solving framework.

**The ClearPoint culture**

We’re proud of the collaborative and inclusive culture we’ve fostered at ClearPoint by ensuring we all live and breathe our values:
Respect and Care for People

Act with Integrity

Earn and Nurture Trust

Our diverse team enables us to better understand and serve our clients, attract the best talent and innovate successfully. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life. Every day is a day of learning at ClearPoint and striving to be the best we can be.

Our head office in Auckland is a modern, functional space overlooking the Viaduct, and just a 5 minute walk from Britomart’s central transport hub. Everyone makes their space their own - whether it be a BYO device, comfy cushion or plant We’ve also got offices in Wellington and Sydney, to cater to some of our clients in different regions.

**What we offer**
- Work on complex, interesting, challenging and market-leading projects every single day There’s plenty of variety in the role, giving you the opportunity to carve your own path within ClearPoint.
- We offer competitive remuneration with a range of staff perks and benefits. We offer health insurance and subsidised gym memberships as well as access to yoga, massages, team dinners and lunches, a dog
- and kid-friendly office, games room and drinks fridge, barista coffee, wellness workshops, free fruit, and lots of opportunity to take part in team sports and other events if you fancy.
- The opportunity to work from home/remotely. At ClearPoint we support flexible or remote working arrangements that enable you to balance your work, life and passions. We have a number of ways to help u