Resident Services Manager

7 days ago

Devonport, New Zealand Ryman Healthcare Full time

Things are different at Ryman - you'll have more responsibility, more respect and more stability. Sound interesting? Then let's have a chat.
- Enjoy a rewarding, fast-paced role with heaps of variety
- Develop your leadership skills in our unique LEAP programme

**Who are Ryman?**

At Ryman we don't just care for our residents — we care about them. Kindness is in our DNA and mutual trust is really important to us. We're all united by a single idea: It's got to be good enough for Mum

This commitment to providing the very best retirement living and Aged care is something we truly believe in and it drives us every day.

**What's the job?**

In this exciting, newly created role, Resident Services Manager at William Sanders** **Retirement Village in Devonport, Auckland you will:

- Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, gardening, maintenance, laundry and administration teams
- Have oversight for all risk management and health and safety related processes for the village
- Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistance
- Providing leadership at the Village in the absence of the Village Manager

This is a full time role working Tuesday to Saturday. You will need to be flexible outside of these hours, as part of the role will require your ability to work on call.

**Why work at Ryman?**

As part of the Ryman team you will:

- Develop your leadership skills in our unique LEAP programme
- Receive ongoing support for your professional development
- Career progression opportunities within a fast-growing company
- Work in a beautiful, resort style village
- Have the opportunity to join the Ryman Employee Share Scheme
- Work in a fun, friendly and supportive team environment
- Access scholarships and bursaries for further education
- Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail

**Who are you?**

To thrive in our fast-paced and varied environment you will:

- Have proven management experience with a preference for Health and Safety experience/training
- Be skilled at juggling conflicting priorities
- Enjoy building meaningful relationships with our staff, our residents and their families
- Have a comprehensive knowledge of continuous improvement systems and processes
- Place a high emphasis on customer service and work hard to deliver exceptional service to our residents
- Be an outstanding communicator that is both professional and empathetic

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