Hotel Admiration Assistant

Marsden Hotel Group is looking for a Hotel Administration Assistant to deliver an excellent administration support for their two hotels Ramada Suites Wellington and Microtel by Wyndham Wellington.

We are looking for a highly organised administrator who enjoys a fast paced and busy environment, is experienced in handling sensitive information and delivering a wide range of administration services.
- **The Role (In Brief)**:_

Occasionally reception duties on a busy period, covering front desk while other FO staff are on their shift break.

Helping with making new reservations, checking & updating reservations, make sure travel agent vouchers are correctly reflect in the reservation. If it requires co-ordinate with front office team.

Regularly night audit pack check and if there is any rate discrepancies and negative transaction, bring it to Hotel manager & Operation manager's attention and liaison with front office team & FO duty manager.

Make sure OTA/ Travel Agents/3rd party invoices are correctly addressed and send them by the front office team.

Regularly monitor AR account and liaison with travel agents for outstanding payment.

Managing groups arrival, invoicing & make sure payment has received on time.

Liaison with contractors for any maintenance work for both hotels and residential apartments.

Make sure contractors log & key are maintaining correctly by the front office team.

Maintain lost property procedure and make sure staff follow the process.

Helping with recruitment, preparing contract, documentation & HR support to the Hotel & Operation Manager.

Understand and maintain both hotels Health & Safety, and other compliances and make sure documentations are up to date all the time. Hotel manager will help and guide with any new documentation.

Maintain Qualmark ratings and Quality Assurance standard.

Check, order and manage hotel’s office and printing stocks.

Understand and maintain housekeeping standards, check, order, and manage the hotel's consumable stocks & linen.

Preparing housekeeping roster & managing staffing level as per occupancy for both hotels.

Prepare payroll fortnightly for hotel manager and accounts department.

Processing contractors’ and suppliers’ invoices in Xero.

Help Cluster Hotel Manager in managing residential apartments which includes landlord and tenant management, documentation, maintaining and growing a property portfolio, Letting, property inspections, and maintenance.

Up to date hotel resident’s register.

Managing residents’ move in and out process.

Any other administrative tasks that are assigned by the hotel manager.
- **About You**:_

Have a positive and helpful approach.

Have excellent organizational, time management and communication skills.

Have attention to detail.

Be tactful, use discretion and be able to maintain confidentiality.

Use your initiative.

Be able to work independently as well as in partnership with staff and other professionals.

Be willing to take on new tasks and training as required.

Strong leadership and excellent organizational skills to ensure the smooth running of the hotel.
Well-developed communication, interpersonal, and problem-solving skills
IT savvy with proficiency. Knowledge and experience in any property management system will be highly regarded.
The proven ability to supervise, train and motivate a team.
The ability to multi-task and manage rosters, policies, and procedures.
Self-motivation along with detail focus and a genuine passion for customer service and hospitality.
- **Benefits & Perks**:_

Good hourly Rate

**Salary**: $23.00 - $25.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift

Ability to commute/relocate:

- Wellington City, Wellington: Reliably commute or planning to relocate before starting work (required)