Train Attendant

1 week ago

Hamilton, New Zealand KiwiRail Full time

Do you have a passion for providing industry leading customer service and pride yourself on receiving great feedback?
- Love to travel. Are you looking for a role where no two days are the same - ever?
- Hamilton to Auckland Service

**He kōrero mō mātou | About us**:
At KiwiRail, we’re proud to play a key role in New Zealand’s sustainable future. With over 150 years of connecting communities, delivering freight, and supporting tourism through our beautiful landscapes, KiwiRail is a cornerstone of Aotearoa’s transport system.

Our purpose - _Hononga Whaikaha,_ Oranga mo Aotearoa (Stronger Connections, Better New Zealand) - drives us to provide efficient, safe, and environmentally friendly transport solutions that benefit everyone across the country. Our culture is grounded in safety, teamwork, and a commitment to excellence, with over 4500 people working together to deliver essential services.

**He whakamārama mo te tūranga mahi | About the role**:
You will ensure that all our customers enjoy an outstanding experience while travelling on our services. You will be responsible for delivering a first-rate food and beverage service and provide a prompt and professional service to our customers. You will thrive on the satisfaction of delivering high customer service and exceeding our customers' expectations.

**Ngā pukenga e rapu nei mātou | What (skills) you will bring**:
You will come from a background in either hospitality or customer service experience and have a strong ability to communicate with people from all walks of life. You will have good level of physical fitness, as this role requires long days working on your feet on a moving train and lifting heavy luggage. You will understand numbers and accurately handle cash and conduct stock takes.

Your positive, can-do attitude will see you go far in this role. You will happily go the extra mile, and nothing will be too much trouble. You will enjoy connecting with our customers, many of whom are tourists from all corners of the world. **This role requires a full NZ Driver’s Licence.**
- You like working in a role where you are stretched every day, where no day will ever be the same
- You enjoy working in a team environment to achieve the common goal of impeccable customer experience
- You can multitask, problem solve and can do these things on the fly if an issue arises
- You would like to be part of a team that is crucial to the freight and customer movement around the country - you will also be responsible for customer wellbeing ensuring everyone is kept safe on their journeys
- You don’t get easily flustered under pressure and can remain calm and focused in potentially stressful situations
- Don’t want to take your work home with you - at the end of your shift, that is where your working day ends
- Ability to deliver top quality customer service

**Nōu te rourou | What's in it for you**:

- Competitive hourly rate with excellent penal rates
- Work with amazing views and scenery
- Fully paid training
- Uniform provided
- Access to discounted travel, health insurance & holiday houses across NZ as part of our Staff Welfare Trust

**Kua rite, kia rite | Ready to Make a Difference?**

If you’re a driven leader with a passion for safety, efficiency, and teamwork, we want to hear from you. Join us in delivering a better, safer rail network for New Zealand.

**Rā aukati | Application Close**: 20 March unless filled sooner

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