Medical Receptionist

Auckland Radiology Group are a NZ owned company dedicated to excellence in radiology services. Our commitment to providing the highest levels of care to patients and referrers also extends to our staff. Our radiologists, clinical teams and administration staff are highly valued and experts in their fields.
- Work in an environment where colleagues collaborate & support each other
- Have access to opportunities for ongoing professional development
- Enjoy excellent employee benefits, including 5 weeks annual leave after 2 years

**About the role**:
We are seeking an experienced Medical Receptionist to provide excellent customer service at our Glenfield Branch. This branch is one of our busiest and biggest “high-tech” branches, offering MRI, CT, ultrasound and x-ray medical imaging as well as interventional procedures (e.g. Biopsy). As a primary contact for our patients and referrers in the region, you will be expected to deliver a professional service with a strong focus on customer service and care.

We are looking for a smart-minded individual to work in front-line services that can sometimes be challenging. These are full-time, 40 hours per week positions, Monday to Friday.

**Ideal Skills and experience**:

- Radiology administration and/or medical reception experience an advantage, but with relevant transferable skills - not essential
- Previous experience in customer service
- Fantastic communication skills and sound judgement, with a proven ability to build and maintain effective working relationships

**About You**:

- You will have an excellent, professional phone manner and communication skills with the ability to build empathy and rapport with patients and referrers quickly (referrers being medical specialists, GP’s, Physiotherapists etc).
- You will be a team player
- You will have a strong customer focus with both patients and referrers - knowing when to listen, asking the right questions and sourcing further insight when needed
- You will be open to learning new systems, be coachable, and confident in asking questions when the need arises

If you believe you have these attributes and would like to be part of a team dedicated to providing imaging services in an innovative, caring and ethical way, then we would love to hear from you.