Service Foreman

**ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?**

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

Our Cambridge Branch is looking for a Foreman to join the Service team. This position is responsible for mentoring and monitoring Service Technicians to provide after-market support services (component diagnostics, repair, and replacement). This includes providing guidance in all aspects of the service department and day-to-day activity of Leadman, Shop, Field, and Resident Service Technicians.

**DUTIES & RESPONSIBILITIES**

Service & Product Support
- Assist Service Manager with workflow to ensure work is planned, scheduled, assigned, and completed on time and within quoted costs.
- Meet company and customer expectations for quality of work in the service shop, resident locations, and in the field.
- Prepare accurate quotes for customer work orders and ensure work orders are closed and processed in a timely manner.
- Meet, communicate with, and work with customers to resolve the causes of customer complains.
- Inspect and operate customer equipment during visits to customer worksites as part of resolving concerns/diagnostics.
- Work with parts and sales to coordinate parts, inventory, and service delivery.
- Ensure work is performed according to established safety and industry standards.
- Ensure standards, policies, and reporting practices work orders, warranty, parts return, PIPs, new model qualification, and credit are met.

Employee Supervision & Management
- In collaboration with the Service Manager, supervise and support day-to-day activities of service employees.
- Oversee and coordinate employee shift scheduling.
- Document/deal with employee performance issues as required and make recommendations to the Service Manager regarding performance issues.
- Help ensure employee training requirements are met, and coach, mentor and train employees in relevant practices and procedures as required.
- Follow company policies, procedures, and practices for employment and employee relations.
- Minimize work-related injuries and illnesses by ensuring that all work in the department is performed safely and that occupational health and safety standards are met.

Financials

**In the Service Manager's absence**:

- Submit all warranty claims and PIPs correctly and within the required timeframe to receive maximum allowable credit.
- Manage paper flow to ensure all service revenue, expenses, and activities are timely, accurate, and completely recorded.
- Utilize vendor information systems (JDIS) to manage customer and financial information.

REQUIRED SKILLS
- 3-5 years' progressive experience (i.e., journeyperson heavy duty mechanic, combined with 1-year supervisory experience in the heavy-duty equipment industry)
- Must be able to travel to customer worksites, and as required, operate and work on or around heavy equipment.

**What's in it for you?**

Competitive salary

Great working environment

Competitive, location specific compensation

Advancement Opportunities within the Organization as we grow.

Ongoing Training & Development

**At Brandt, we believe that outstanding people, combined with our committed and passionate culture is key to our success. Join our team and build your future with Brandt