Payroll Support Consultant

**Description**:
**Our mission and where you fit in**:
At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match

**What might your days look like**:
We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

Our Payroll Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero payroll product. In this role, you will be supporting our customers to ensure accuracy and correctness of HR compliance and legislative conditions of employment for our clients. Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.

**You'll be responsible for**:

- You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
- Take on client and team payroll escalations for our customers
- Assist with requirements gathering to run post mortem's and run internal support team workshops
- Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
- You will work closely with your team of Support Consultants and lead the Payroll platform adoption to meet each client's specific requests
- You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants You will be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness

**What you'll bring**:

- A background in Payroll or related field is important
- Previous experience in setting up, implementing or administering payroll systems (experience with KeyPay is +++)
- A confident and engaging communicator who is comfortable building relationships with a variety of people
- Well-organised approach to your work. You can juggle multiple priorities and deadlines
- An attitude that always puts your customer's needs first
- The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
- Strong and polished verbal and written communication skills
- High level of emotional intelligence and maturity

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

**Life at Employment Hero**:
**Remote-first principles**

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

**Work your way**

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

**We’ve got your back**

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our Heroes:

- “Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”_

**Plus you’ll get to enjoy a number of great perks, including**:

- Remote-first and flexible working arrangements
- A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered)
- We set you up for success with the latest and greatest hardware, tools and tech
- Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content)
- Reward and recognition programs - because great work should be recognised and rewarded
- Including Lightning Award for delivering quality work at speed and Values Champion Awards
- Swag app cas