Warehouse & Logistics Assistant

**Job title **Warehouse & Logistics Assistant

**Date**

**Reports to **Owner

**Direct reports **None

**Key relationships ** internal: Owner external: Customers, Suppliers

**Company Mission & Values**

At Fed for Chefs, our mission is to provide our customers with the freshest, highest quality produce available, sourced from local growers and producers who share our commitment to sustainability and ethical practices. We believe that good food is the foundation of a healthy, vibrant community, and we are dedicated to nourishing our customers and supporting the local food ecosystem.

Our values guide every aspect of our business, from the products we source to the way we interact with our customers and partners. We are committed to:
**Quality**: We believe that quality is not just a standard to be met, but a goal to be constantly improved upon. We are always seeking out the best products and striving to exceed our customers' expectations.

**Sustainability**: We believe in responsible stewardship of the environment and our natural resources. We work with growers and producers who share our commitment to sustainability, and we are constantly looking for ways to reduce our environmental impact.

**Service**: We believe that exceptional service is the cornerstone of any successful business. We strive to build lasting relationships with our customers and partners, and we are dedicated to going above and beyond to meet their needs.

**Integrity**: We believe in doing business with honesty, transparency, and respect for all. We are committed to ethical practices and building trust with our customers, partners, and community.

**Passion**: We believe that passion is what sets us apart. We are passionate about good food, sustainability, and supporting our local community, and we bring that passion to every aspect of our business.

**Role purpose**

Your primary purpose is to assist in the smooth running of our warehouse operations, from receiving and storing products to fulfilling customer orders and delivering them in a timely and efficient manner. You will be responsible for maintaining inventory records, preparing orders accurately for shipment, and ensuring that all products are properly labeled and stored.

**Personal Attributes**

Essential skills:

- strong motivational skills
- strong communication skills
- strong customer relationship skills.

Essential attributes:

- takes initiative
- works well with all kinds of people
- remains calm under pressure.

**Key responsibilities Deliverables/outcomes**

Customer service **Understand customer needs and deliver the expected outcomes in line with company values.**
- Maintain collaborative relationships with key clients

Logistics **Loading and unloading goods onto the delivery vehicle using appropriate equipment and techniques.**
- Planning and following the most efficient routes for deliveries, taking into account traffic and weather conditions.
- Checking vehicles before starting the delivery to ensure that they are in good working order, oil, water, fuel, tire pressure and that all required documents are on board.
- Delivering goods to the correct locations, on time, and in good condition.
- Communicating with customers, suppliers and store to coordinate deliveries and resolve any issues.
- Recording delivery information such as names, addresses, and signature of recipients.
- Maintaining accurate records of deliveries and any issues that arise during deliveries.
- Following all safety and traffic regulations while on the road.
- Ensuring that the vehicle is kept clean and in good condition.

**Key responsibilities Deliverables/outcomes**

Warehouse **Reading and interpreting customer orders and picking lists to determine which products need to be selected.**
- Pick and pack customer orders according to established procedures, ensuring quality, accuracy and timeliness
- Keeping accurate records of products selected, packaged, and shipped.
- Prepare shipping labels and documentation for outgoing orders.
- Using manual and/or powered equipment such as hand trucks, pallet jacks, and forklifts to select products
- Communicating with supervisors and other team members to ensure smooth workflow and resolve any issues.
- Ensuring that all safety and sanitation regulations are followed to maintain a clean and safe working environment.
- Assist with cycle counts and inventory management to maintain accurate stock levels.
- Following proper material handling procedures to prevent damage to products, equipment and people.
- Receiving and stocking activities when required.
- Lifting, carrying and placing heavy packages, boxes and pallets

Health and safety **Comply with the Health & Safety at Work**

Act 2015
- Taking reasonable care of your own health and safety and reasonable care of others
- Cooperate with any reasonable health and safety policy or procedures

Food Safety **Comply with all food safety regulations**
- Maintain records as appropriate to the role, inclu