Customer Service

6 days ago


Gisborne, New Zealand Hynds Full time

Brand new Branch
- Southern Cross Medical cover
- Learning and Development opportunities

In this role you will be providing customers with excellent sales service and maintain Branch Performance Standards including assisting with the branch's operational requirements

**Key Responsibilities**
- Providing sales support for all branch customers
- Liaise with Internal Sales teams for contract sales fulfilment as appropriate
- Managing customer orders from start to finish utilising the companies' systems (M3) and following the correct processes in a timely manner
- Completing administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
- You must be an expert in the product knowledge to help provide advice, solutions and resolve customer queries
- Ensuring all areas of the Branch including the presentation and maintenance, is of a high level as per the Branch Appearance Standards
- Filing out dockets/credits/checking dockets/pricing of dockets, and that are all dockets are initialled
- Regularly operating the forklift to move product around the site, including loading and unloading of vehicles as required

**Key Attributes**
- Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers' needs are met
- The ability to Communicate effectively with the wider team and operates in a professional, respectful, and supportive manner
- NZ driver licence full class 1 and F endorsement.
- Able to co-ordinate multiple tasks and deliver to expectations
- Ability to physically handle and move products up to 20 kg

**Who we are**:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

**Pre-employment checks**:



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