Store Manager

The Role You Could Play

Don't miss this fabulous opportunity to join MECCA and lead the MECCA Newmarket team as their Store Manager.

Our Store Managers play a pivotal role in the business with the responsibility of leading a team of passionate Hosts and Specialists to deliver an exceptional customer service experience every single day. You champion our MECCA Values and embody our vision of making customers look and feel their best.

Key responsibilities as a Store Manager include:
- Engage and motivate your team in store to meet KPIs and uphold our values- Drive success in your team through ongoing training, mentoring and providing feedback whilst working closely with your Regional Sales Manager to build a highly effective team.- Ensure smooth and efficient store operations that underpin a seamless customer experience- Attend our bi-annual leadership conference in Melbourne, with motivational guest speakers from both inside and outside the beauty industry providing invaluable guidance for life.
- MECCA Store Managers work full-time hours from Tuesday to Saturday._

What You Will Bring

We look for experienced, senior and passionate managers who are capable of leading and motivating a team, driving operational excellence and delivering on sales and KPI expectations. Along with embodying our values and brand, you:
Along with truly believing and embodying our values and brand, you have:
- Extensive experience (minimum 3 years) managing a large format retail environment where you inspire, coach and train large team-
- A true passion for exceptional customer service-
- Previous leadership experience with proven sales success and team member development-
- A make-it-happen mindset with a proven ability to develop strong relationships to drive outcomes-
- Genuinely care about people, and always sees through the eyes of the customer and team to ensure the best customer and team member experience.-
- Have an unrelentless pursuit of operational effectiveness with demonstrated back of house experience (highly desired)-
- An ability to think big and long-term, and drive change through influencing others-
- Exceptional communication and organisational skillsLife at MECCA

We look for people who embody our core values, are passionate about innovation, and are willing to do whatever it takes to ensure our customers look and feel their best. Once you join our team, we will empower you to lead, to change the game, to ignite their inner entrepreneur and to embrace any opportunity for growth and development.

We believe in our people and what they are capable of, which is why our team members are rewarded right from the very beginning. Our team members enjoy some amazing benefits, including:
- Rewarding and recognising through a competitive salary package, annual salary review, bonus program, and amazing individual and team incentives- An unlimited 40% product discount to spoil themselves and their immediate family plus a generous product allowance- Countless opportunities for education and development -including, Leadership Conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders and once in a life time events- A Parental Support Program featuring paid parental leave and ongoing superannuation

At MECCA, we constantly focus on innovating while providing a unique and supportive company culture, and we like to surprise and delight our team To learn more about life at MECCA Brands, please visit

MECCA Careers


1. VALUES AND BRAND - Effectively represents the MECCA Brands brand and values and manages store team to maintain high standard of behavior in store at all times:

- Has strong company knowledge
- Is an ambassador for the company values:

- Does whatever it takes - exceeds customer expectations
- Is positive and energetic at all times - projects a positive outlook
- Takes pride in appearance - has an aspirational look
- Treats others with respect and courtesy - behaves objectively and fairly in all interactions
- Takes responsibility - strives for excellence
- Fosters team commitment to the MECCA Brands vision and values
- Maintains a high standard of behavior across store team

2. CUSTOMER EXPERIENCE - Leads by example in delivering exceptional customer service, builds and maintains strong customer relationships, and manages the store team to ensure customer service standards and procedures are upheld at all times:

- Delivers consistent and exceptional customer service
- Guides store team members to deliver exceptional customer experience and works side-by-side with team during peak trading times
- Manages the store team effectively to maintain high standards of customer service delivery and customer satisfaction
- Analyses key metrics of store performance and customer feedback and drives team to deliver store financial and experience goals
- Provides exceptional phone service
- Provides a smooth and efficient point of sale (POS) service