Customer Success Manager

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

As a Customer Success Manager, you will work directly with Cin7 customers to ensure they get maximum value from our platform and deliver a great customer experience. Working in partnership with our Sales and Onboarding teams, you will help our customers achieve both their technical and business goals, while driving retention and growth for Cin7. You will also amplify the voice of the customer internally by driving continuous feedback into our Product, Engineering and Marketing teams on ways we can better serve our customers. You will work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience to your accounts.

If you always STRIVE to be your best, you’re PASSIONATE, you love to INNOVATE and COLLABORATE, and you have a strong sense of INTEGRITY, you may be ready to put our company values into practice

**What you’ll do**:

- Enhance customer experiences and identify areas of opportunity to increase software adoption and engagement
- Conduct business reviews and proactively suggest solutions to common customer challenges
- Advise on updates, upgrades and changes to purchased products to improve operational efficiency for customers.
- Partner with engineering and product to relay customer needs, issues, and experiences to drive product strategy, roadmap, and prioritization
- Anticipate issues and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows
- Work with the team to develop, track, and respond to the critical metrics that drive success across the organization
- Determine customer goals and collaborate on customized strategic plans while driving customer accountability.
- Monitor customer health and build associated risk mitigation plans
- Resolve customer inquiries by aligning customers with the right resources.
- Develop Customer Success assets and playbooks and refine processes internally

**What you’ll bring**:

- Ability to leverage data to understand customer health and account penetration
- Strong relationship-building experience with top accounts and key stakeholders within the business
- Experience working in a SaaS environment
- Works collaboratively with cross-functional teams to achieve shared goals
- Independently own client relationships and able to bring in management when needed
- Understand who the client is and what the client's needs are; be able to provide realistic expectations and objectives and reach an agreement with the client.
- Strong presentation skills, can command the attention of business leaders while providing key data and updates
- 4+ years in a customer-facing role
- Highly organized to ensure all clients receive an ongoing proactive engagement
- Identify opportunities to leverage technology to identify and mitigate churn

**Our benefits include**:

- Hybrid working - 3 days work from home per week as well as well as the option to work 30 days a year fully remote from anywhere in the world
- Fast growing business going through a huge amount of growth.
- Opportunity to work on products that are used by our global customer base and at the same time you’ll be growing your career and developing new skills.
- Fully paid health insurance
- Continuous learning opportunities alongside like minded individuals
- A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Celebrate your birthday with a paid day off
- Monthly Social Fridays drinks and food on us
- Discounted gym membership as well as discounts at some local eateries etc
- Recruitment referral bonus
- Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

**Why CIN7?**

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving,