Senior Hotel Room Division Manager

3 days ago

Southland, New Zealand Lake Te Anau Hotel Limited Full time

**Job Title: Senior Hotel Room Division Manager**

**Location: Te Anau, Southland.**

**Salary: N$ 31.61 to 35 per hour, 40-hours per week.**

**Key Responsibilities**:
Oversee the daily operations of the Front Office, including check-ins, check-outs, room assignments, and guest relations.

Manage and train the Front Office team to deliver exceptional service and maintain high standards.

Ensure efficient handling of guest requests, complaints, and inquiries.

Collaborate with Housekeeping department to ensure cleanliness and comfort of guest rooms.

Develop and implement strategies to maximize revenue and occupancy rates.

Maintain accurate records and financial reports related to the Hotel.

Resolve any issues or challenges that may arise during peak periods or unexpected situations.

**Requirements**:
Fluent in English; proficiency in Chinese is highly desirable.

A minimum of 10 years of experience in Rooms, with at least 5 years in a management capacity within the hospitality industry, preferably in an international luxury hotel environment.

Strong leadership, interpersonal, and communication skills.

Ability to work effectively under pressure and handle multiple tasks simultaneously.

Excellent problem-solving abilities and attention to detail.

Familiarity with hotel management software and systems, including the ability to operate the back-end systems of major Chinese booking platforms such as Ctrip and Qunar.

Ability to work flexible hours, including weekends and holidays.

**What we offer**

Join our team at the Village inn, a picturesque hotel in hotel nestled in the captivating town of Te Anau, where you can be yourself, have a flexible balance, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

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