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Front of House Team Member

2 weeks ago

Wellington City, New Zealand Kāpura Full time

**Coene's Bar & Eatery is looking for a full-time Front of House Team Member to join the team**

Located on Oriental Parade with breathtaking views of the harbour from all areas of the restaurant, Coene's prides itself on delivering high-quality food & beverage alongside top notch, memorable customer service. We're searching for someone with an out of this world positive, blow us away attitude, a passion for hospitality, team & service skills that will rock Wellingtonians and tourists alike If you’re an absolute legend who loves to brighten people’s mornings, put a smile on their face and give them the best experiences, you’re who we want to join our team

The purpose of this role is to deliver memorable experiences to our customers. You’re the face of the venue and every interaction with customers must aim to exceed their expectations. You will be a hospitality all-rounder, mastering all sections within the venue

**What we’ll love about you**:

- You must be able to work a combination of morning, lunch and evening shifts during the weekdays and weekends.
- You must have at least 2 years Front of House experience
- You will have a passion and desire to surprise and delight everyone that walks into the venue
- You understand the difference between “customer service” and creating a fantastic “customer experience” - creating the feeling of manaakitanga in the venue, with customers and with your team
- You will be energetic and enthusiastic with great communication skills
- You will be able to shift gears as required and be able to relax and roll with change & pressure
- You are going to be a team player with the ability to build great relationships with customers and team members

**What we’ll give back in return**:

- Access to services and training provided by our Support Office - we're here to help in any way we can
- An awesome staff discount of 25% off all food and drink when not working, redeemable at all Star Group venues
- A monthly employee of the month award - where all nominees get at least a $30 voucher
- Regular venue and company-wide incentive schemes - we're all about both intrinsic and extrinsic rewards
- Support or donations with any charity & community projects you are involved in
- EAP services - we care about ensuring the mental wellbeing of our staff members is a top priority