Current jobs related to Senior Customer Care Specialist Twl/wsl - Hamilton - The Warehouse Group
-
Parts Advisor/customer Sales
5 days ago
Hamilton, New Zealand TWL Full timeSupport, advise and keep our customers on the road with your heavy transport parts knowledge. As a Parts Advisor with TWL, you will be the first point of contact for our customers who are seeking advice in Genuine aftermarket parts. Your focus will be to ensure you understand their needs and deliver the right parts in a timely manner, while keeping them up...
-
Customer Care Team Leader/coach
5 days ago
Hamilton, New Zealand The Warehouse Group Full timeCompany Description The Warehouse Group (TWG) is New Zealand’s largest retailer and not to mention a Kiwi classic brand! Across all our 5 brands, our purpose is to help Kiwis live better every day and our vision is to build New Zealand’s most sustainable, convenient and customer-first company. We are looking for a Customer Care Coach (Team Leader) to...
-
Customer Care Specialist
5 days ago
Hamilton, New Zealand Toyota Full timeEbbett Toyota | Lexus of Hamilton require a |#Customer Care Specialist#| to join our specialized CRM Team. Great customer service and attention to detail is vital. Previous experience working with computer systems is essential to be able to fulfil this role. Prior car industry knowledge is not required, however this would be an advantage, for this...
-
Customer Care Specialist
2 weeks ago
Hamilton, New Zealand The Warehouse Group Full time**Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...
-
Customer Care Specialist
59 minutes ago
Hamilton, New Zealand The Warehouse Group Full time**Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...
-
Customer Care Specialist Torpedo7
56 minutes ago
Hamilton, New Zealand The Warehouse Group Full timeCompany Description Torpedo7, which is part of The Warehouse Group is New Zealand's largest multi-channel outdoor adventure retailer, with 19 stores nationwide and a dedicated webstore. We are unique in NZ in that our stores have all sorts of toys and experts under one roof - bike, camp, tramp, water, snow and motor-sport Keeping our customers on the...
-
Senior Customer Regulatory Specialist
5 days ago
Hamilton, New Zealand New Zealand Government Full time**Kōrero mō te tūranga - About the role** We are excited to announce we have two newly created Senior Customer Regulatory Specialist role within our Crown Property team. These roles are part of a recent change initiative aimed at fostering closer relationships with our customers and developing a more strategic approach to managing the Crown property...
-
Customer Service Specialist
3 days ago
Hamilton, New Zealand Waikato Regional Council Full time**Mō te tūranga | About the role** Our main responsibilities are triaging and responding to customer enquiries, including but not limited to: - Due diligence and land sale requests in relation to the Resource Management Act - Public Transport enquiries - Incident management and emergency response - Pest plants and animals - Council meetings - Civil...
-
Specialist - Intensive Care Unit Intensivist
3 days ago
Hamilton, New Zealand Health New Zealand - Te Whatu Ora Full time**Where you’ll be working**:Waikato Hospital, Critical Care Department - Hamilton, New Zealand **The details**:Permanent - 40 Hours per week (1.0 FTE) - Rostered | Multiple Positions **Salary details**:Base Salary**:$185,380 - $267,980 plus; - Average call duties and availability allowance approximately 45 - 55% of base salary - Superannuation 6% of total...
-
Hamilton, New Zealand Dollar Dealers Full time**Dollar Dealers Customer Service and Pawn Specialist - Hamilton**: - Employer: - Dollar Dealers - Position: - Dollar Dealers Customer Service and Pawn Specialist - Hamilton- Ref: - C0.870229- Location: - Hamilton- NZ- Position Type: - Full-Time- Salary: - Hourly Rates, Benefits & Bonuses - Description: - The Dollar Dealers Customer Service and Pawn...
Senior Customer Care Specialist Twl/wsl
2 weeks ago
Company Description
Our purpose is simple; helping Kiwi’s live better every day.
The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good).
With these core values, we continue to shift our business radically daily, working towards our vision to make sustainable living easy and affordable for everyone
**Job Description**:
We can promise that no two days will be the same, and each day your problem-solving skills will come into play. Day to day you will be compiling reports for our business partners, assisting with coaching, managing the queues, taking escalations, implementing innovative ideas to help us move forward, and taking calls. It sounds a lot and it is, and it will stretch you. We have some exciting changes coming, so are looking for someone who can step up and embrace these changes with a can do attitude.
**Qualifications**:
Firstly, you are passionate about customer service While it would be ideal if you had some contact centre experience, we are interested in those who live and breathe our values and can;
Really ‘Own It’ and be reliable and responsible while being a team member who can work independently.
Be able to ‘Think Customer’ by having experience in providing exceptional customer service..
‘Do Good’ be having high attention to detail and maintaining a high level of service while working under time constraints.
To succeed in this role you will need to have:
- A minimum of 1-year customer service experience in a Contact Centre or Retail environment and/or qualification relevant to dealing with customers.
- A customer focused attitude.
- Some coaching and training experience/enhancing team members abilities.
- Effective written and verbal communication skills.
- Proven relationship building at all levels.
Additional Information
You will be exposed to the latest technology, work in a diverse and energetic team and be a key support function in our exciting new path, while taking advantage of our company benefits such as:
- Career opportunities that come with a company our size
- Take your birthday off - paid
- Staff discounts across all of our brands
- Long Service leave
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love
