Peer Support Worker Phone Line Operator

6 days ago

Auckland City, New Zealand Ember Korowai Takitini Full time

**Peer Support Worker - Phoneline Operator**
- ** Permanent, Part-time (16hours per week)**:

- **Peer Talk operates 7 days per week (between 5pm - 12am)**:

- **Pay Equity: $22.49ph - $28.25ph** (depending on qualification held and its equivalence to the Certificate in Health and Wellbeing L4)

**Ember Korowai Takitini**:
We provide innovative, person-centred solutions for people experiencing mental distress, addiction issues and people with intellectual disabilities. We support people to live the lives they choose, and we challenge the systems that hold them back.

By investing in our employees, we aim to grow our own leaders.

We are an equal opportunity employer. We welcome and embrace diversity and inclusion in the workplace and are committed to providing a safe and supportive environment for all.

**Ember**:

- Offers additional leave - Recreation days, study leave
- Provides a comprehensive Health & Wellbeing programme, including health checks, flu vaccinations and Employee Assistance Programme (EAP) and more
- Provides training opportunities for upskilling, personal & professional development, and career progression.

**The Service**:
Peer Talk is a service that connects people in need of mental health support with Peer Support Workers over the phone between 5pm and midnight. It is one of several helpline services that constitute the National Telehealth Service.

It is run in collaboration with Whakaroungarau. They provide all the facilities of the call centre training on operating systems with a conditional option to work from home if approved.

If working from home you will need a fibre or broadband connection, Windows 10/11 computer with two monitors.

The training is done onsite in Auckland over a period of five days.

Peer Talk is available to everyone in the Te Whatu Ora - Health NZ (Counties Manukau area).

**Role**:
As a peer support worker, you will be using your own personal experience with mental health and recovery to support anyone phoning in. Peer talk is an effective way to overcome some of the barriers that make it difficult for people to access mental health care. This free phone-based service makes it easier for those in need to get help.

As a role model and peer, you will be inspiring hope through sharing parts of your own recovery journey with those who are looking at moving towards different choices and options in their lives.

**You will**:

- Have/Working towards a National Certificate in Health and Wellbeing Level 4 or equivalent
- Your own lived experience with mental health and recovery.
- Full NZ Drivers Licence
- Valid/Current work visa, residency, or citizenship
- Have a passion for walking along side those in need, supporting on-going goals on the pathway to recovery.
- PET (Peer Employment Training)
- WRAP (Wellness Recovery Action Plan)

**Vaccination**:

- Up to date CV prepared
- Cover Letter detailing
- Why you’re interested in the role?
- What skills, competencies and experience you bring to the role?

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