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Auckland City, New Zealand Auckland Council Full timePermanent Full-time opportunity - High-level customer experience - Rotating shifts, 4 days work and 3 days off **He angitūtanga: The opportunity** Auckland Council’s Dispatch team is seeking a dedicated Dispatcher to join our dynamic workforce. In this pivotal role, you will serve as the primary point of contact for managing customer service requests,...
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Auckland City, New Zealand Auckland Council Full time**He angitūtanga: The opportunity** Auckland Council’s Dispatch team is seeking a dedicated Dispatcher to join our dynamic workforce. In this pivotal role, you will serve as the primary point of contact for managing customer service requests, complaints and regulatory compliance enquiries. Your responsibilities will include managing service requests...
Dispatcher
3 weeks ago
Permanent Full-time opportunity
- High-level customer experience
- Rotating shifts, 4 days work and 3 days off
**He angitūtanga: The opportunity**
You will manage customer requests regarding building issues, bylaws, noise and animal complaints, resource management. You will make sure the request and information reach the right person and keep the customer updated as required.
You will manage the changing priorities across the region throughout the day. You will maintain high levels of customer satisfaction and care through active follow-up as you work on a variety of requests.
**He kōrero mōu: About you**
You demonstrate strong customer service experience, maturity, excellent communication, and listening skills as well as the confidence to resolve queries, calm potentially volatile situations. The ability to adapt and react promptly in a controlled, confident manner as multiple situations arise at the same time is key. You will bring knowledge of mobile technology including automated dispatch systems and your ability to accurately record and communicate job information.
**Ngā āhuatanga kei a mātou: What we offer**
You will enjoy the opportunity to raise the bar for customer experience and work collaboratively in a large and fun team environment. You will be part of a dedicated team in Licensing and Regulatory Compliance (LnR). They provide compliance services for the directorate, administering the rules and bylaws that promote public health and protect Aucklanders from nuisance and harm, to ensure Auckland is a safe and healthy city, a great place to live, work, and play, with an outstanding environment for now and future generations.
It is the largest local government compliance operation in Australasia and deals with a substantial proportion of the requests for service received by the Council. Compliance activities are delivered through both planned, scheduled activities and unplanned responsive requests for service.
The Regulatory Dispatch team operates Monday to Sunday from 5:30 am to 7:30 pm (Morning shifts start at 5:30 am and Afternoon shifts start at 9:30 am).
We have a permanent full-time position vacancy who works 40 hours per week as part of Dispatch operations 15 hours/7 days rotating shift pattern including weekends and public holidays.
Applications close on Wednesday 27 March
- Auckland Council strongly encourages our employees to be fully vaccinated._
