Returns Specialist

1 week ago

Hamilton, New Zealand TheMarket Full time

Company Description

The Warehouse Group (TWG) who are a New Zealand success story, founded by Sir Stephen Tindall and evolved from a single The Warehouse store to become one of the largest retailing groups in New Zealand with $3 billion in sales. TWG consists of six core retail brands: The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, 1-day and TheMarket.

**Job Description**:
We are looking for a Returns Specialist to join this team based in our Hamilton offices. Reporting through to the Returns Team Leader, you will handle a variety of customer enquiries around repairs and returns of our products, performing quality assessment, determining outcomes for customer returns, returning to the supplier for further assessment - delivering a seamless customer experience for our customers.

**As a Returns Specialist** **your key responsibilities will be**:

- Testing and inspecting returns from customers to send back to the suppliers for repair or replacement.
- Responding to customer enquiries, taking ownership through to resolution.
- Building rapport with the customer by active listening and adapting communication style.
- Running efficient case management and follow-up within agreed timeframes.
- You will manage the majority of customer contact via written communication.
- Keep up to date with processes and procedures to ensure accurate information is provided
- Sending third party returns back to the respective merchants.

**Qualifications**:

- Vast experience in a customer services environment with a proven track record of offering exceptional customer service.
- Great attention to detail and accuracy of work.
- Experience with the full MS Office suite is an added benefit.
- The ability to work with a sense of urgency and thrive working under pressure.
- Have the ability to work with a diverse array of people and build successful working relationships both internal and external customers.
- An ability to demonstrate flexibility and adaptability - thinking outside the box.
- A great attitude and work ethic.

**Some extra skills would be highly beneficial**
- A good grasp of the Consumers Guarantees Act and Fair Trading Act.
- An understanding of both Windows and Mac operating systems.
- Working within a small team, this role is about teamwork Woking to tight timeframes and KPIs, you're a reliable and trusted team player with strong time management, punctuality and record of attendance.

Additional Information

These opportunities are a great foot in The Warehouse Group door; offering loads of development and insight about the Warehouse Group business, working with passionate like-minded people with some good fun and laughs along the way. We have some great staff perks and guarantee an energetic and fast-paced environment.

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