Customer Service Officer- Āpiha Ratonga Kiritaki
2 weeks ago
Ready to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR, with roles available in our Tauranga office.
**He aha te mahi? | What is the role?**
The Customer Service Officer is a fast-paced, frontline role which is vital to our business. IR does so much more than just collect taxes - we fund and deliver programmes which support and care for the people of New Zealand. What's more, a career with us does not necessarily mean a career in numbers and taxes - you’ll be bringing your customer centric approach to improve customer experience.
Day-to-day, your tasks will include contacting and responding to customers through various channels, including making and answering calls and replying to messages. You will work with customers to understand their circumstances and help them receive the right outcome through sound research and decision making.
**E hiahia ana koe ki te mahi tahi? | Want to work together?**
We're looking for people who are passionate, keen learners and committed to what they do. You'll be joining a team of Customer Service Officers who have come from all walks of life. Whether you're taking the next step in your professional journey, returning to the workforce, or looking to start your career - all are welcome
Ideally, you will possess the following skills:
- Great communications skills, both verbal and written
- Curiosity and problem solving
- Comfortable in an environment where there are rapid changes
- Resilience
- Digital savviness (we’ll teach you the ins and outs of our unique tools) Customer centric mindset
-
**He aha ngā painga Mōu? | What’s in it for YOU?**
We offer a supportive team environment and great opportunities to grow and learn, within the Customer Service Officer role. We invest in you from day one - providing a well-mapped out training programme that allows you to understand our tax and social policy products.
The standard number of hours of work will be 75 hours 50 minutes per fortnight, to be worked between 8.00am and 5.05pm, Monday to Friday. These shifts are scheduled and based on business needs. The salary for this position is $59,560 per annum.
**How to apply**
- Please note that we run a rolling recruitment process and will be filling roles as we go, which may mean that our advertisement closes before the closing date. _
-
Customer Service Officer
1 week ago
Tauranga, New Zealand Inland Revenue Department - New Zealand Full timeReady to put the ME into IRD? We think our Customer Service Officer role is for YOU. Good people can go great places here, so to get the ideal 'what's in it for me', look no further than IR. **He aha te mahi? | What is the role?** The Customer Service Officer is a fast-paced, frontline role which is vital to our business. IR does so much more than just...
-
Customs Officers, Tauranga
6 days ago
Tauranga, New Zealand New Zealand Customs Service Full timeLooking for a job where you can make a real impact? - Interested in being on the front line, playing a vital role in securing our maritime border? **New Zealand Customs Service | Te Mana Ārai o Aotearoa** is looking for people to join our maritime team based in Tauranga. Your work will help keep our communities safe from organised crime, drugs, terrorism...
-
Mail and Customer Services Officer
4 days ago
Tauranga, New Zealand NZ Post Full time**Mail and Customer Service Officer | Tauranga Box Lobby | On Call** - **On call - work as and when required between Monday to Saturday: 06:00 - 17:30**: - **Location: 54 Sixth Avenue, Tauranga**: - **$26.84 per hour paid fortnightly** A role with variety! The main aspect of this role will be counter work and interacting with customers (mainly through...
-
Customer Service Officer
4 days ago
Tauranga, New Zealand Inland Revenue Full time**He aha te mahi? | What is the role?** The Customer Service Officer is a fast-paced, frontline role which is vital to our business. IR does so much more than just collect taxes - we fund and deliver programmes which support and care for the people of New Zealand. What's more, a career with us does not necessarily mean a career in numbers and taxes -...
-
Senior Intelligence Analyst
1 week ago
Tauranga, New Zealand New Zealand Customs Service Full time**Be part of our intelligence hub, identifying risks to our border - and help stop threats from reaching our shores.** We are looking for a motivated person to join our Customs Intelligence Unit. You will have either knowledge of Customs / the border environment or have experience in Intelligence. You will be part of the wider Intelligence, Investigations...
-
Customer Service Officer L1
1 week ago
Tauranga, New Zealand Inland Revenue Full timeAre you passionate about making a positive impact on the economic and social wellbeing of New Zealand Aotearoa? As a Customer Service Officer at Inland Revenue (IR), you’ll play a key role in delivering exceptional service and supporting long-term compliance. You'll engage with a wide range of customers, using your communication and problem-solving skills...
-
Senior Customs Officer Grade One
2 weeks ago
Tauranga, New Zealand New Zealand Customs Service Full time**_Interested in joining the _**_Tauranga Investigations team that contributes to disrupting and dismantling transnational serious organised crime groups involved in drug trafficking?_** The New Zealand Customs Service protects and promotes New Zealand through world class border management. We aim to create a great place to work, where our people have a...
-
Customer Service
6 days ago
Tauranga, Bay of Plenty, New Zealand NetYourJob Full time NZ$40,000 - NZ$60,000 per yearMonday - Friday, full-time roleTauranga, Full Time, Customer ServicePlease Quote Reference Number 14452- Plenty of variety, responsibility, and team support- Take ownership of your work & grow your skills in a well-established local team- Join a proudly Kiwi-owned, market-leading businessLove working with people and delivering great service?Tauranga Office...
-
Customs Officers, Tauranga
6 days ago
Tauranga, New Zealand New Zealand Government Full timeLooking for a job where you can make a real impact? - Interested in being on the front line, playing a vital role in securing our maritime border? **New Zealand Customs Service | Te Mana Arai o Aotearoa** is looking for people to join our maritime team based in Tauranga. Your work will help keep our communities safe from organised crime, drugs, terrorism...
-
Customer Service
2 weeks ago
Tauranga, New Zealand Foodstuffs North Island Full timeCherrywood Four Square is looking for a Customer Service superstar to join our friendly team. This position is a fantastic opportunity for a motivated, self-confident, team player who enjoys the challenges of retailing. They will be responsible for the delivery of exceptional customer service and connecting with our fantastic community on the front counter....
