Project Lead
14 hours ago
**He angitūtanga: The opportunity**
Auckland Council is excited to announce the newly created Project Lead role within our Customer Experience & Digital Services function. This is a unique opportunity to lead the design and implementation of an innovative, customer-centric operating model that will transform service delivery across the Auckland Council Group.
Group Shared Services is a newly created department established to integrate common functions and technologies across the Auckland Council Group, eliminating duplication and ensuring consistent, scalable, resilient, secure, and high-quality shared services. As Project Lead, you will lead the project for your functional area, assisting your GM to implement a leading practice group customer experience function which enables equitable service provision to Auckland Council Group entities.
**Key Responsibilities**
- Take charge of the planning, execution, and delivery of an innovative group model for customer experience and digital services, ensuring successful implementation across the group.
- Lead the creation of business cases, ensuring alignment with strategic goals and the realisation of project benefits.
- Manage a cross-functional project team, providing clear direction and support to ensure project goals are met and outcomes are achieved.
- Develop and maintain strong relationships with internal and external stakeholders, ensuring effective communication and collaboration throughout the project lifecycle.
To view full position description: click here
**He kōrero mōu: About you**
**Ngā āhuatanga kei a mātou: What we offer**
**Application close date: Monday 27th January 2025
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