Product Business Partner:service and Res

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

**Product Business Partner Service Resolution**
- **Based at PNHQ / Royal NZ Police College**:

- **Office of Constable/Police Employee**:

- **Permanent - Full Time**:

- **JR - 5426643**

**E tu ki te kei o te waka, kia pakia koe e nga ngaru o te wa.**
- Stand at the stern of the canoe and feel the spray of the future biting at your face _

**Mo te tunga | About the role**

The Case and Record Management Portfolio is looking for a dynamic, motivated, customer focused person to join the team. This is an exciting opportunity to work within the Services, Victims and Resolution Group. The purpose of the Services, Victims and Resolution Group is to ensure the New Zealand Police provide our customers, partners and our people with efficient and effective ways of interacting with police systems and the resolution of their cases, queries and questions.

You will be supporting and supporting the ICT product teams in defining business technology, solution design, service management, risk management and relationship management.

This position is unique and will require an infectiously positive attitude to grow their overall ICT skills and understand how ICT supports the delivery of services to our communities.

**Key Accountabilities**:

- Work with the national Stakeholders to facilitate, lead and support the delivery of the modernisation of Case and Record Management.
- Identify, build and maintain effective strategic partnerships with a broad range of stakeholders including frontline staff, mobility and ICT.
- Collect, analyse and disseminate information (both written and verbal) in a clear and concise way to assist decision makers and support staff.
- Build strong and long-lasting relationships to ensure service delivery.

**He aha taau e kawe mai | What you'll bring**

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
- Represent the customer by maintaining and prioritising workloads to maximise and enhance organisational outcomes.
- Worked with stakeholders, end users, and customers to understand their needs and goals.
- Acted as the voice of the customer and provided an improved vision for the team.
- IT exposure
- Excellent communication skills and team focused mindset
- Built and enhanced effective relationships with customers

**Whakaritenga motuhake | Special requirements**
- For both Constabulary Police Employees:

- Agree to enrol in a leadership programme at the advertised level, at a future date **or**:
This role is **Team Leader**level. You can refer to Indicators for Success for further information on the requirements

**To view the position description for this role please copy and paste this link into a new browser**:
**Mo tatou | About us**

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

**_To view more detailed information about our recruitment process along with further details about requirements please click below link:_**

Applicant Information Pack (External)

**Utu a-tau | Salary**

This position is covered by a collective agreement and salary will commence between $110,425 and $117,014 dependent on skills and experience relevant to the role.

**Interviews are tentatively scheduled for September 2025