Digital Communications Advisor

**Mo te Tari o te Kaitiaki Mana Tangata - About the Ombudsman**: The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all. **Mo to matou tira - About the team**: The Publications and Digital team is a newly established team dedicated to delivering high quality content and publication across various platforms including websites, intranet, reports and corporate documents, with a focus on enhancing user engagement and accessibility, as well as the Ombudsman's online presence, ensuring platforms and content are engaging, relevant and fit for purpose. **Mo te turanga - About the role**: The role of the Digital Advisor is to work with Senior Digital Advisor and Manager Publications and Digital to deliver and develop digital resources to support the Chief Ombudsman's strategic intentions. You will use your creativity and sharpened digital communications skills to prepare innovative content particularly for internal audiences through our intranet. You'll make sure the content meets the Chief Ombudsman's guidelines and standards for brand, style, accessibility and usability. You'll also make sure the content is optimised for external and internal search engines. You will also be working to build our external audiences, particularly children, young people, Maori, and Pasifika. The emphasis will be on using digital platforms to build awareness and inspire meaningful engagement with high priority communities. **He korero mou - About you**: To be successful in this role, ideally you will have: - Relevant tertiary qualification and/or the equivalent work experience in a Communications environment. - At least 3 years' experience in a range of content management systems, particularly Drupal. - Have sound knowledge and experience of Government Web Standards and how they translate into business practice. - Be a champion for best practice digital communications. Keep up-to-date with contemporary practice and new thinking. - Experience building targeted content for specific audiences to build internal and external engagement, particularly for children, young people, Maori, or Pasifika to build engagement and awareness. - Experience working with different business portfolios to translate technical/complex information into easy to understand (and findable) information. - Experience working with a range of social media platforms, publishing and analytics tools, including Facebook, Twitter and LinkedIn, Instagram and Google Analytics. - Excellent interpersonal skills - written, listening and speaking. - Ability to actively participate and manage multiple projects. - Cultural awareness, including knowledge of the Treaty of Waitangi and Te Reo Maori or willingness to learn. **Te painga o te mahi tahi me matou - Our benefits, what we offer**: Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued. - Genuine career progression opportunities and professional development through training and mentoring by senior members of your team. - Flexible working options - Competitive remuneration - Two extra Annual Leave days after 12 months of employment - Onsite gym and personal trainer, free to all employees - Three paid office holidays between Christmas and New Year - Employee Assistance Programme (EAP) **Me pehea te tono - How to apply**: The Office of the Ombudsman encourages and supports all our workers to be vaccinated against COVID-19. The current position of the Office however, does not require COVID-19 vaccination as a condition of this role. Please note that the Office may, if a risk assessment identifies the need, introduce a vaccination requirement for managing an epidemic. As the Ombudsman's role is to provide "fairness for all" New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life. Depending on skills and experience, the salary is expected to be between $77,306 and $101,464 with $96,632 being the mid-point. Applications close **5pm, 4 February 2025