Support Services Coordinator

Every day, in every way, we bring real heart to work. It is what drives us to deliver our refreshingly person-first commitment to Care. The Bupa Cedar Manor, located in Tauranga is searching for a Support Services Coordinator to join the team to ensure the smooth and efficient running of the hospitality services within the Care Home.

**About the Role**

We have a wonderful opportunity for a Support Services Coordinator to join our Care Home and Retirement Village. The care home has 92 beds providing Rest Home, Hospital, Dementia and Short-Stay Services. The Retirement Village consists of 51 Villas & Apartments. It’s our ambition to be New Zealand’s most customer centric retirement village and care company.

The Support Services Coordinator is responsible for the Household, Laundry, Maintenance and Gardening teams, collectively referred to as Hospitality Services.

This is a Permanent Full Time role, Monday to Friday, 8am to 4:30pm, 40 hours per week, with occasional weekend/evening work to help oversee open home viewings and quarterly evening events when agreed upon with the General Manager.

**Key Tasks and Responsibilities**
- In this role, you will work closely with the Business Coordinator, Village Coordinator, and other heads of department to contribute to the smooth and efficient running of the Care Home and Village.
- Focus on first impression impressions and the impact of support service on occupancy targets and resident experience.
- Improve the quality of support services through a focus on the customer experience.
- Coordinate the completion of training, achievement of competencies, and performance reviews of direct reports.
- Managing the Kitchen, Household, Laundry, Maintenance and Gardening employees
- Rostering and leave management of the support services team.
- Ensure the effective completion of Bupa's internal audit programme relating to areas of responsibility and external audits including Ministry of Health Surveillance and certification audits.

This is a new position so you will be in a unique position to shape and grow your role, and build the future success stories for residents, staff, and the wider community.

**About you**
- You will have previous experience managing, leading, and coaching teams of hospitality staff.
- The ability to establish and maintain positive relationships with colleagues, managers, teams, contractors, and suppliers.
- Be able to demonstrate excellent written and verbal communication skills.
- Strong planning, organizational, prioritization and problem-solving skills
- Ability to be flexible and adaptable, work under pressure and multitask.
- An understanding of quality assurance and quality improvement activities

**Reasons to belong**
- Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
- Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
- Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
- Refer-a-friend programme of $750 - $2,000.
- Professional Development - in-house and external training and development.
- Industry-competitive remuneration and benefits, and internal reward and recognition programmes.
- No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.
- An accredited employer with Immigration NZ that values its diverse employees.
- Fruit, snacks, tea, and coffee

**About Bupa**

Through vision, passion, and sheer hard work, we are now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose - helping people live longer, healthier, happier lives and making a better world.