Senior Support Engineer

3 days ago


Auckland City, New Zealand Momentum Consulting Group Full time

NZ-Owned and Operated Industry Leader
- Range of Insurances | Discounted Medical cover | Birthday leave
- North Shore Office | 2+ days work from home per week

A hybrid role suited to a generalist Senior Support Engineer | Strong Office365 Management and Vendor Engagement skills are essential
- NZ-Owned and Operated Industry Leader
- Range of Insurances | Discounted Medical cover | Birthday leave
- North Shore Office | 2+ days work from home per week

Based on Auckland's North Shore, this successful industry-leading Insurance Provider is seeking a Senior Support Engineer to join a highly-skilled, talented, and delivery-focused crew.

**About the role**:
Reporting to the IT Service Manager, your role will be to bring your Senior Support Engineer skillset to the team, with a focus on Office365 Management and Vendor Engagement.

**Strong experience in a mature Office365 environment is essential,** so that you can provide support and insights to the wider team on ways they can both improve upon and strengthen their existing environment.

**in-depth experience engaging and managing vendors is required** to ensure that you can liaise daily with third party providers to leverage your technical knowledge, identify the root cause of a problem and communicate it directly and clearly to relevant stakeholders.

Basic networking knowledge and some exposure/experience across telephony, printer and desktop support is preferred.

**About you**:
You'll need experience with the following in order to be considered:

- Hands-on knowledge of **M365 **admin, **Sharepoint** Online,** Exchange** Online, **Azure** **Intune and Administration**:

- Resolving levels 1, 2, and 3 technical escalations via Vendor Engagement
- Vendor management
- Recommending Network and Application improvements
- Sound understanding of Windows, Laptops, Networking and Switching

If you are looking for a hands-on technical role, this is
**not** going to be the right fit for you. It is very much stakeholder and escalations-focused.

**What’s in it for you**:
In addition to the flexible working of 2+ days at home per week, you will have access to a range of insurance benefits including life and income cover, discounted medical insurance for yourself and immediate family, birthday leave, and health/wellbeing support services. The business also prides itself on its inclusive and employee-focused culture.

**How to Apply**:
**Chelsea Wallace** on
**021 2655 181** to have a confidential chat.
- We are not able to sponsor overseas visas for this position



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