Customer Support Centre Supervisor
1 week ago
**_About the Company & Culture:_**_ A global automotive company that’s mission is to ‘Serve Society with Superior Quality’, this is done through its commitment to providing its customers with world class products and services and commitments to sustainability for the future._
**About the role**: Support and coach the contact centre teams to reach and exceed their sales targets. You will report to the Customer Service Manager and assist them in running the day-to-day business within the contact centre and will have 7 Support Centre Representatives reporting to you. You will have to lead by example with a great attitude and provide excellent customer service while motivating the team to do the same.
**Day to day responsibilities:
- Take inbound calls and queries and convert to sales and instore bookings
- Quickly establish rapport with customers and identify their needs
- Support your team through coaching and training to reach and exceed sales targets and KPIs
- Step in to handle or assist any escalations or difficult tasks for team members
**_Start Date: _**_ASAP_
**_Days/ Hours:_**_ Rotating Roster, 42.5hrs per week, Monday - Saturday, between 7:30am - 5:30pm_
**About You**:Having a great attitude and drive to reach and exceed sales targets, someone who can lead by example in customer service and support a team to do the same
- Proven track record of sales success
- Great attitude and self-motivation to succeed
- Great ability to multi task and remain calm under pressure
- 1 year retail experience, 2 years call centre experience
**_Benefits:
- **
- Huge Discounts on products & services
- Public transportation subsidy paid out fortnightly
- Free Southern Cross Health Insurance after 12 months
- Excellent opportunity for career progression and growth
- Ellerslie location with on-site parking
**Reference**:134515
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