Operations Support
2 weeks ago
Join our dynamic Henderson team
- Permanent part-time role, Monday to Friday 9.00am-2.00pm
- Opportunity to develop your skills and progress within the company
**About Us**
Welcome to The Interiors Group, the home of industry leaders Carpet Court and CurtainStudio Join New Zealand's largest specialist flooring and window furnishings retail network, comprising over 60 locations and a team of over 400 dedicated employees. Our mission is to deliver an unparalleled customer experience through outstanding service, an extensive product range, and a commitment to meeting our customers' every need.
**About the role**
We are seeking an Operations Support professional to join our team at Henderson. This role involves collaborating with our installers, scheduling and coordinating (Curtain Studio) jobs with our installers, and assisting with daily installer workflow.
You will be responsible for providing exceptional service to our customers through operational, installation, and after-sales functions. Your attention to detail, ability to multi-tasks to problem-solve will be crucial to your success in this role.
This role offers a unique opportunity to contribute to the overall success of our company while working in an organised and supportive environment. Based out of Henderson, you will service the Central Auckland region.
**Key responsibilities**:
In this role, you will work closely with the Operations team and external stakeholders on installation projects. Your duties will include:
- Coordinating and scheduling installation and installer workflow
- Ensuring compliance with health and safety guidelines
- Communicating between sales and operations to ensure a seamless install
- Ensuring inventory is up to date and accurate
- Manage the receiving, inspecting, dispatching and inventory of product
- Ordering of stock as required
- Preparing product for install and ensuring all products are present
- Manage remedials and claim workflows
- Coordinate regular stock-takes and variance checks
- Consult with customers as needed
- Collaborate with Design Consultants on resolving product issues
**You will have**
- Previous experience in warehouse activities and administration. Experience in curtain and blind manufacturing is strongly desirable.
- Exceptional ability to develop strong relationships and maintain a strong customer-centric approach.
- Proficient computer skills
- Strong verbal and written skills
**What we offer**
- Competitive salary
- Tools of the trade, and a day off on your birthday
- Ongoing training and development opportunities
- Joining a market leader that values staff development, customer satisfaction, and celebrating wins
If you're ready to make a significant impact, join our team today We look forward to welcoming you on board as we continue to create happiness on the inside and champion excellence in our industry. **APPLY NOW
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