Duty Manager

3 days ago


Auckland City, New Zealand Capitalland ltd Full time

Capitalland Limited is a well-established, Auckland-based KTV and entertainment venue, providing our customers with a vibrant, safe, and enjoyable karaoke experience. We are now seeking an experienced, motivated **Duty Manager** to join our team and help deliver high standards of customer service and operational excellence.

**Key Responsibilities**:

- Supervise day-to-day operations of the KTV venue to ensure a smooth and safe environment for customers and staff.
- Oversee the front-of-house team, providing leadership, guidance, and training to maintain excellent service standards.
- Monitor the sale and supply of alcohol in line with New Zealand licensing laws and company policies.
- Handle customer enquiries and professionally resolve any issues or complaints.
- Ensure health and safety, fire safety, and security procedures are followed at all times.
- Assist with stock control, cash handling, and end-of-day reconciliation.
- Liaise with senior management to report on daily operations and identify areas for improvement.

**Key Requirements**:

- Valid LCQ (License Controller Qualification) and Manager’s Certificate (or willingness to obtain).
- Excellent communication and interpersonal skills with the ability to lead and motivate a team.
- Flexibility to work evenings, weekends, and public holidays as required.
- Reliable, well-organised and able to work well under pressure.


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