Teaching Technology Technician

Can you liaise effectively and professionally with customers?
- Do you have a basic understanding of TCP/IP networking, DNS, DHCP and associated services?
- Have you got excellent organisational skills, with the ability to successfully prioritise multiple competing tasks?

**Kōrero mō te tūranga - About the role**

Te Herenga Waka - Victoria University of Wellington is currently recruiting a permanent, full-time Teaching Technology Technician to join the Teaching Technology team in Te Tai Matihiko - Digital Solutions. The role involves supporting day-to-day operations after-hours, typically defined as shifts from 10 a.m. to 6 p.m. or 11 a.m. to 7 p.m. for entry-level technicians.

Key responsibilities:

- Pro-active maintenance support by way of regular and frequent physical checks of the audiovisual systems in permanently equipped teaching, learning, meeting, and collaboration spaces.
- Monitor and respond to faults reported by the Remote Management System (AMX RMS).
- Provide conference and events support after hours.
- Set-up, delivery, and collection of AV-IT hardware as required to support teaching or business outcomes of the customer in any space being used in a university context.
- Provide general technical support for videoconference meetings (or teaching over this medium).
- Respond to AV and IT-related requests, faults, incidents, and problems in accordance with DS standards, policies and procedures, and Service Level Agreements (SLAs).

**Ō pūmanawa - About you**

You will be a motivated, customer-focused individual who can take the initiative, provide excellent administration and policy compliance. To thrive in this role, you will need an excellent manner with people, an ability to influence and manage conflict, strong attention to detail, and self-management skills. This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament.

Key requirements:

- Ability to work for extended periods autonomously or without supervision.
- Ability to clearly communicate technical issues to non-technical people.
- Good analytical and problem-solving skills, with the ability to work well under pressure and remain calm in high-profile situations.
- Capability to liaise effectively and professionally with customers.
- Knowledge of Microsoft systems (hardware and software).
- Ability to work to standards, policies and procedures in place at a large institution.
- A basic understanding of TCP/IP networking, DNS, DHCP and associated services.
- Ability to complete documentation to a high standard.
- A full clean driving license.