Administrator/receptionist Hillmorton Health Campus

2 weeks ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Full time

**Christchurch - Hillmorton Health Campus - Adult Community Mental Health**:

- ** Permanent part-time position working 32 hours per week**

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
**About the role**

We are seeking a friendly, capable, and organised Administrator/Receptionist to join our Adult Community Mental Health team at Hillmorton Health Campus. In this vital front-line role, you will provide high-quality reception and administrative support while ensuring a smooth and welcoming experience for patients and visitors.

Working closely with clinical teams and guided by the Clinical Manager, you will help ensure that our services meet both Health NZ Waitaha Canterbury and Ministry of Health (MoH) standards for booking practices, access, and care delivery.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

**Key Responsibilities**

**Reception & Administrative Duties**
- Manage patient arrivals, departures, and phone queries efficiently.
- Enter all patient contacts into Healthlinks (SAP) accurately and in a timely manner.
- Process referrals and re-categorisation queries in consultation with clinical staff.
- Maintain clear, timely communication with patients about appointments and follow-ups.

**Customer Service & Front of House**
- Deliver a warm, respectful, and professional welcome to all patients and visitors.
- Maintain patient confidentiality and privacy at all times.
- Check and update patient demographics in the Patient Management System (SAP).
- Identify unwell patients and escalate appropriately to nursing staff.
- Ensure excellent communication with clinical teams and patients.

**Transcription & Documentation**
- Type and process dictated letters within 3 - 5 working days.
- Format and distribute outgoing correspondence within 24 hours of sign-off.
- Ensure all documentation is accurate, professional, and completed to a high standard.

**Teamwork & Communication**
- Model positive, professional communication with all internal and external stakeholders.
- Actively contribute to a supportive and high-functioning service environment.
- Participate in meetings, training, and continuous improvement activities.

**Other Duties**
- Assist with additional administrative tasks as directed by the Clinical Manager.
- Proactively identify areas for improvement and request training where needed.

**About you**

**Essential**:

- Excellent customer service and communication skills - people are your priority.
- High level of accuracy, attention to detail, and the ability to meet deadlines.
- Self-motivated with strong organisational and time management abilities.
- Technically confident - quick to learn new systems and processes.
- Proficient in Microsoft Office (Word, Outlook, Excel).
- Accurate and fast keyboard skills (50 - 70 wpm).
- A collaborative and proactive team player.

**Desired**:

- Previous experience in a healthcare or hospital administrative role.
- Familiarity with medical terminology and public health systems.
- Cultural awareness and the ability to engage with diverse populations.
- Knowledge of the Patient Management System (SAP) or similar systems.

**Working at Health New Zealand**

**How to Apply

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