Junior Networking Engineer

**Company Description**
**Welcome Kia Ora**

The Warehouse Group (TWG) is a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across The Warehouse, Warehouse Stationery & Noel Leeming. We continue to have our customers top of mind as we work purposefully together, “Helping Kiwis live better every day”. Brand-led and retail-focused, we’re continuing our drive to deliver quality products and unparalleled experience for our customers, in a retail world that is dynamic and ever-changing

Our Technology footprint is extensive and underpins the successful running of our group operation. From our digital presence to our warehouse and order management systems and everything in between, we’re a place Technologists want to be and we’d like you to be a part of that.

This role is a Junior Networking Engineer role where you will be a member of our core services team. You will be working across various departments and education sectors to troubleshoot, maintain, advise, support systems and educate customers.

Products and services include Jamf, Google Admin, Microsoft Admin, Microsoft Cloud, Wi-Fi and Networking Solutions, Managed Services, MDM, but is not limited to this scope.

This is a customer facing lT services and support role providing Noel Leeming’s customers with world class experiences by facilitating IT Services across several business portfolios/sectors including Setup & Installation, troubleshooting, learning & facilitation, and connectivity services at varied levels across educational facilities.

An additional component of this role will involve installing and setting up consumer technology such as WIFI/Networking, TV, PC and Smart Home/Security devices in a range of residential and commercial environments.

**This position will be based out of the Taranaki/New Plymouth/Whanganui area with regular travel required. Hours of work Monday - Friday 8:00am - 5:30pm, 45 hours per week**
**Qualifications**
- The Junior Networking Engineer will be responsible for fulfilling services via a number of different channels, including but not limited to; commercial or educational facilities, private residence, Noel Leeming stores, or any other stores operated by The Warehouse Group.

- A commitment to providing excellent customer service.

**Essential Qualifications**:

- Apple OS/IOS knowledge
- Experience in school, enterprise or SME IT support roles
- Device management knowledge
- Software knowledge - Jamf, Google admin and/or Microsoft admin
- Level 2 IT Engineer experience

- Certifications in Microsoft, Apple and/or networking/WIFI and IT security technologies and or equivalent experience

- An understanding of the networking solutions and the impact to the customer experience.

- Demonstrated positive experience in working with customers.

- Passion for Technology.

**Additional Information**

We are intentional about finding the right people, allowing us to perform work as a team that truly makes a difference for the business and or customers. What we can promise in return is work that will challenge & excite, working with passionate like-minded people.

Our teams balance a hybrid working approach (up to 2 days per week from home). Conveniently located in Northcote, we offer free car parking on-site plus EV charging We'll also give you your birthday off, great discounts across our brands and excellent career opportunities within the business