Reactive Dispatcher

Posted: 01/05/2025
- Closing Date: 15/05/2025
- Job Type: Permanent - Full Time
- Location: Wellington
- Job Category: Engineering, Estimating, Planning & Surveying,Support Office

**Who are we?**

Omexom is part of a global family of energy infrastructure services providers operating under the VINCI group which is a world leader in concessions, energy, and construction, operating in more than 120 countries worldwide. The brand network is a multi-disciplinary network, able to offer customized multi-technical, multi-site, or multi-country services.

With our 1,000+ employees in 29 locations nationwide and $390M in revenue, Omexom has long-standing partnerships with Vector, Transpower, Auckland Transport, and Firstgas, while servicing our newer clients Watercare, Auckland District Health Board, Powerco, Wellington Electricity, and City Rail Link Limited.

In Aotearoa, Omexom is well positioned through this international network with shared values and vast resources, and a continued commitment to safety, excellence, and sustainable solutions.

At Omexom, we are committed to creating a safe and inclusive environment that values and respects diverse styles, backgrounds, experiences, and perspectives. We welcome and encourage women, and people from diverse backgrounds to apply.
- Based in **Wellington.**:

- Comprehensive Health Insurance.
- Life & Disability Cover
- Generous KiwiSaver Contributions.
- Enhanced Parental Leave.
- Birthday Leave.
- Long Service Rewards.
- Career Advancement Opportunities.
- Be a part of a Great Team.

**About the Role**

Looking for your next big opportunity? We’ve got an exciting **Reactive Controller**role just for you In this position, you’ll get to administer all electricity service requests received from Omexom clients through to job closure and billing, making a real impact.
- Maintain strong working relationships with crews, supervisors, and clients.
- Monitor fault response times and dispatch field resources efficiently.
- Communicate fault restoration updates to clients and ensure accurate data capture.
- Maintain rosters and support field staff with Level 1 IT issues related to electronic mobility.
- Escalate unresolved IT problems and liaise with Business Applications Specialist for field mobility support.

**Qualifications and Skills**
- Strong time management and ability to prioritize in a fast-paced environment.
- Knowledge of improvement opportunities with internal and external clients.
- Understanding of KPIs, operational, and quality processes.
- Experience in rotational rosters and problem-solving.
- Background in the electricity industry, call center, or dispatch.
- Customer service and computer literacy.
- Self-motivated, team-oriented, and excellent problem-solving skills.

**How to apply**

If you like the sound of what we’re offering and think you are the right person for the job, we’d love to hear from you. Applications close on** Friday,** **18th April 2025.**

Come join our amazing team and be a part of the pioneers in energy transition.