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Tour Guide

2 weeks ago

Queenstown, New Zealand Ziptrek NZ Full time

“Ziptrek Ecotours is an adventure tourism activity that engages the young and young at heart through a unique and fun experience in Queenstown. Delivering an eco-adventure that combines a personal guided zip line journey offering sustainable education in a receptive and engaging environment creating lasting memories.”

**Ziptrek Guides**

Our guides have a passion for the outdoors, the environment and sharing knowledge with our guests. As part of our guide team you are responsible for providing a unique and exceptional tour experience. We expect you’ll engage guests in our eco curriculum, based on The Natural Step, with your personality, distinctive flair for telling stories and sharing your passion.

And while the “Eco” part of Ecotours is essential, providing a supportive environment where our guests can experience the exhilaration of the ziplines is equally important. You’ll spend your days zipping from tree house to tree house on a series of ziplines so you must be comfortable with heights and working in the outdoors.

While fun and learning are paramount, safety remains our number one priority. Your approach to safety must be uncompromising, both with your guests and your team. We rely on you to take ownership of your work environment, reporting any potential hazards or risks for our immediate attention.

**Guiding at Ziptrek**
- Greet guests promptly and enthusiastically in a warm and professional manner.
- With the help of your guide partner, outfit all guests, ensure loose items are secured and expertly deliver Ziptrek's safety guidelines.
- Conduct safe and confidence inspiring tours, allowing guests to focus on their personal enjoyment of their immediate surroundings and the tour experience.
- Present ecological material in an engaging and factual manner appropriate for the group.
- Manage the tour efficiently within the allotted time frame to create an unhurried experience
- Adhere to company policy, procedures and technical training protocols at all times.
- Encourage and contribute to a fun, safe and positive workplace every day.
- Establish and maintain effective working relationships with your peers and your leadership team.

**Key Qualities and Qualifications**
- Demonstrate sound judgment and decision making skills appropriate to the environment
- Thrive in a fast-paced, productive environment where change is constant
- Good organizational and time-management skills
- Prepared to take the job seriously while promoting a fun work atmosphere
- A self-starter who can work with mínimal supervision
- Reliable and consistent in facilitating high quality tours
- Effective communication skills and attention to detail
- Excellent interpersonal and communication skills and attention to detail
- 16 hour First Aid Certificate
- Ability to work with mínimal supervision
- Physically active with the ability to lift 28 kgs (100 lbs) and carry 15kg 200 metres
- Keen to continue learning and pursue personal growth
- Comfortable speaking in front of a group showing passion and enthusiasm
- Available and willing to work in peak periods (weekends, holidays)

**Positions Available**
- Contract length is
- Ziptrek Guides typically enjoy four (4) scheduled shifts and one (1) on-call shift per week. During peak times you will be rostered on for five (5) scheduled shifts with an additional one (1) shift on-call or six (6) scheduled shifts per week.

**Position Requirements**
- ** A valid Workplace - Standard First Aid Certificate (12/16 hours)** - this course can be taken after you are hired, but must be completed before your start date (no exceptions). As a position requirement the course cost is your responsibility.
- Legal entitlement to work in New Zealand for the period stated

**Training**
- Guide training is one week long, followed by a shadowing/mentoring process with our Course Supervisors.

**Place of work**
- Main Ziptrek location: Our booking office is located on Camp St, Queenstown with our flying fox or zipline course sitting high above Queenstown on Gondola Hill.

**Length of work day**
- You will be scheduled for up to 5 tours daily and this is dependent on tour bookings.

**Guiding Gear/Uniform**
- Ziptrek provides a harness and basic uniform requirements
- You will require a watch to manage your tour timing and flow
- Guides also require appropriate footwear, thermal layers and long pants or shorts.

N.B. Ziptrek Ecotours participates in active drug and alcohol testing in order to maintain a safe workplace and in accordance with the Health and Safety in Employment Act 1992.