Customer Service Representative

Our Palmerston North Contact Centre is GROWING

If you want to be part of a highly engaged team focused environment, you are someone who genuinely cares about providing great customer service and you love to learn and develop, look no further

Here's what you need to know about joining our awesome Contact Centre:

- You must be available for a 6th November 2025 start
- The roles are permanent full time with a starting salary of $60,216 + Kiwi Saver
- We offer hybrid working in office and from home (where suitable and criteria are met)
- We can offer you excellent training and development with genuine opportunities to progress to Senior CSR with increased remuneration
- You will get 5 weeks annual leave + great benefits

**Te Whiwhinga mahi |'The opportunity'**
At NZ Transport Agency Waka Kotahi, it all starts with our people. Come and be part of a special organisation that is connecting Aotearoa in more ways than one

We will provide you with training and make a strong commitment to your on-going coaching and development needs to enable you to confidently deliver solutions that meet our customers' needs.'

Based in The Square in Palmerston North.

For more information, view the position description here.

**Hours'**'
We will be recruiting for hours Monday to Friday 7.55am - 6pm, Saturday and Sunday 8:30am - 5pm. Full time, 40 hours per week - rotating weekly shifts within the hours above. Rosters are published every 3 weeks.

Please note you must be available to work Saturday and or Sunday when required as part of your shift pattern.

**Training'**'
You'll need to be available full time between 8am - 4.30pm, for onboarding and then training starting on **6th November**2025.**

**Ko koe tenei | About you'**'
We would love to see a diverse range of background and experience, but a few things stand out to us that make a great Customer Service Representative.'
- A passion for delivering outstanding customer service'
- Great communication skills'
- An ability to flex and adapt'
- An energetic attitude
- An innovative approach to problem solving and working smarter'
- Experience working in a Contact Centre
- Great attention to detail and be able to retain complex information
- Have the willingness to learn and have a high level of computer literacy

' '
**A criminal or traffic conviction or traffic infringement will not necessarily exclude you from appointment. However, given the role of NZ Transport Agency Waka Kotahi in respect of road safety, all Transport Agency employees are expected to role model driving behaviours expected of road users. Therefore, it is our usual practice to run a License check and not to appoint people who have within the last 7 years had a conviction under the Land Transport Act 1998.**

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.'

**Ko wai matou |'About us**'
At NZ Transport Agency | Waka Kotahi, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new'technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.'

The Te Mahau | Customer and Services Group help deliver a positive land transport experience by making interactions with NZ Transport Agency Waka Kotahi products and services simple, easy to use and effective for users.

**Deliver** great transactional products and services through operational excellence and a customer focus.

**Support** the effective operation of the land transport system by making transactional and backend services simple, easy to use and effective for the user.

**Continue** to improve the experience of people who interact with Waka Kotahi and our services and products by driving efforts to assess and elevate areas where the customer experience can be optimised to make customer interactions consistent, simple, and positive experiences.

**Develop** a service and back-end delivery capability to support effective and efficient operation of new and emerging functions for Waka Kotahi including licensing, ERP incentive schemes, National Ticketing, and Safety Camera Systems and ticketing.

**Create** our customer and services strategy with others to deliver an integrated customer and user experience informed by understanding our customer requirements to advise the business on how we can strengthen our focus in this area.

**Me pehea te tuku tono | How to apply**:
**Ra Katinga | Applications close**:17 September 2025

To be considered for this position you must have a legal right to live and work in New Zealand.

NZTA| Waka Kotahi is an equal opportunity employer