Service Desk Team Member

6 days ago


Hawera, New Zealand The Warehouse Full time

Company Description

The Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first ‘red shed’ challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand.

**Job Description**:
**We have two permanent roles available**:
**Position 1**
- Sunday and Monday 8am - 4.30pm

**Position 2**
- Tuesday: 2.00pm - 8.30pm
- Wednesday: 2.00pm - 8.30pm
- Thursday: 8.00am - 2.30pm
- Friday: 2.00pm - 8.30pm
- Saturday: 8.00am - 2.30pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice, to processing returns, exchanges, refunds, and transfers. You'll also provide support to our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Additionally, you'll help supervise and support the Checkout area as needed, ensuring that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. If you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities, then we want to hear from you

**Qualifications**:
Ideally you will have:

- Previous experience in retail, hospitality or a customer facing role
- A positive, can-do attitude
- Strong attention to detail
- The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

There are many benefits that come with working for the largest retailer in New Zealand, including lots of career and development opportunities. Who knows where you could end up. Don't let this opportunity pass you by We'd love to hear from you.



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