Field Service Foreman

5 days ago

Auckland City, New Zealand TDX Ltd Full time

**Who are we?**

TDX (formerly known as TransDiesel), is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up over 40 years ago by a couple of mates, today TDX is regarded as a market leader for construction equipment, diesel engines, transmissions, generator sets, oil and filtration products. We service the civil, forestry, construction, mining and marine sectors across all of New Zealand.

TDX is the distributor of leading global brands including Volvo, Yanmar, Shell Lubricants, Kohler Generators, Perkins Engines and Allison Transmissions. We are committed to creating a world-class sales and service organisation with our world-class experience and local know-how.

**The role**:
Reporting to the Service Manager, you will be responsible for the day to day running of the workshop and case management process for all workshop jobs, ensuring we are providing high quality technical and mechanical support to all TDX customers.

**Responsibilities include**:

- The quality of the service & repair work produced by the workshop
- Liaise with the Service Coordinator to keep customers informed of progress on jobs
- Prepare jobs for invoicing
- Be a point of contact for our customers regarding any machine service or repair requirements
- Mentoring mechanics concerning repairs and provide technical advice
- Monitor Warranty Reports, ensuring we meet timeframes.

**We are ideally looking for**:

- A demonstrated capability to supervise and motivate a team of Workshop Technicians
- Previous experience of electronic diagnostic equipment
- Strong planning and organisation skills are essential
- Good customer service skills with the ability to convey technical information across a range of people
- Along with your technical know-how, you will be a competent computer user, preferably in MS Office.
- Come from a mechanical background
- Proven experience carrying out H&S policy and procedures

**What’s in it for you?**
We are a fun and supportive team that continuously looks for ways to help you grow and further develop. We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work, and we treat each other with respect.

**Get paid weekly, quarterly bonus, onsite parking, discounted medical insurance with Southern Cross, staff discount on company products, and stable employment

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