Systems Analyst

Essential

**Responsibilities**:

- Respond to requests for support by client end-users, other support staff, and vendors using strong customer service and communication skills.
- Remote administration and troubleshooting of Microsoft Windows Server solutions for Active Directory, DNS, DHCP, Exchange, O365, Azure.
- Administer and troubleshoot virtualization environments (HyperV and VMWare).
- Use industry standard concepts to administer and troubleshoot SAN and NAS technology.
- Provide administration support for Microsoft server roles such as DFS & File servers, print services, terminal services, Application Services, IIS, and Network Policy and Access Services.
- Provide support for enterprise level Antivirus solutions.
- Utilize enterprise level ticket and monitoring system following best practice documentation and escalation processes.
- Follow company and client processes to maintain consistent high level of support.
- Manage ticket workflow process from start to finish engaging proper resources including higher level support staff, customer contacts, and 3rd party vendors.
- Perform maintenance tasks including patch management, software and firmware updates, server and network hardware reboots, disk expansions, and other tasks as assigned.
- Aid in the support of network support for LAN, WAN, switching, routing, firewalls, and wireless access points.
- Maintain strong communication and customer service skills while maintaining a professional demeanor.

Qualifications/Requirements
- Minimum of 5 years’ experience with Microsoft Windows server support.
- Intermediate knowledge of networking concepts.
- Strong communication skills, both written and verbal.
- Excellent customer service skills.
- Ability to work within a team environment.
- Availability to work in shifts, after hours and some weekends
- Linux flavor support a plus, but not required

Software Knowledge
- Windows Server 2008-2016.
- Virtualization concepts in both Microsoft HyperV and VMware.
- DHCP, DNS, Active Directory, DFS, File & Print Sharing, IIS, NPS.
- Experience using enterprise monitoring and ticketing system (Remedy, Kaseya, SolarWinds, ManageEngine, etc.)
- PowerShell and Batch Scripting experience a plus.
- Microsoft Exchange 2010, 2013, O365 administration experience a must
- MS SharePoint and SQL experience a plus.

Network Knowledge
- LAN, WAN, TCP/IP, VLAN, Switching, Routing, WiFi.
- Cisco IOS experience a plus.
- VOIP experience a plus.

Hardware Knowledge
- HP and Dell Servers.
- Storage Technology including SAN and NAS.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.