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Resident Services Manager

3 weeks ago

Wanganui, New Zealand Ryman Healthcare Full time

**Are you a kind, people person who is passionate about fostering a safe culture and exceeds expectations? Jane Winstone Retirement Village has an opportunity for you**
- Use your leadership experience to help our residents find a new way to live
- When you take care of our residents, we'll take care of you
- Enjoy great variety and purpose - no day is the same

**About the Role**

We are looking for someone to join the Village Leadership Team as a Resident Services Manager located at our beautiful Jane Winstone Retirement Village in Whangaui.
- In this awesome opportunity, you will:_
- ** Lead with kindness **and oversee the delivery of the village service functions including kitchen, housekeeping, gardening, maintenance, laundry and administration teams
- ** Provide leadership support** to Reception and Administration teams and general leadership at village in the absence of the Village Manager
- ** Have oversight** for all risk management and health and safety related processes for the village
- ** Actively promote** team members to be involved in health, safety and wellbeing
- ** Lead and model** the Ryman characteristics by motivating and inspiring your team to 'Do it safely or not at all'
- ** Work collaboratively** with the village leadership team to foster a culture of excellence, fun friendly supportive environment that is 'Good enough for Mum or Dad'
- ** Manage the roster** for Auxiliary teams ensuring adequate staffing levels and recruitment is maintained
- ** Educate team members** on mandatory training, inductions, policies and procedures to promote compliance
- ** Manage recruitment** and onboarding process collaboratively with the Village Manager to ensure an exceptional employee experience for new hires
- ** HAVE FUN**
- This is a full time position working Tuesday to Saturday, 9:00am - 3:30pm. You will need to be flexible outside of these hours, as part of the role will require your ability to work on call._

**About You**
- To thrive in our fast-paced and varied environment you will:_
- Be an outstanding communicator that is both professional and empathetic
- Have exceptional organisational skills and the ability to juggle conflicting priorities
- Have a comprehensive knowledge of continuous improvement systems and processes
- Enjoy building meaningful relationships with our teams, our residents and their families
- Have proven management experience with a preference for Health and Safety experience and training
- Place a high emphasis on customer service and work hard to deliver exceptional service to our residents and support to our teams

**About Ryman Healthcare**

At Ryman, we believe the measure of a full life is one that gets richer with age.

Ryman has grown to become the largest retirement village operator in New Zealand. We own and operate 45 villages in New Zealand and Australia. Being the developer, designer, builder, and operator means we will continue to challenge the status quo and adapt to better serve our residents and team members.

**About our Benefits**
- As part of the Ryman team you will:_
- Receive continuous support for growth of professional development
- Work in a stunning, resort-style village in beautiful Whanganui
- Develop your leadership skills in our unique leadership programme "LEAP"
- Gain access to scholarships and funding support for further education and career opportunities
- Be surrounded by fun, friendly, caring, like-minded people that leave you smiling at the end of the day
- Access over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail
- Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date_