Assistant Front Office Manager

2 weeks ago

Queenstown, New Zealand Rosewood Hotel Group Full time

**General Information**:

- Country/Region- New Zealand- Province/City- Queenstown- Location- Rosewood Matakauri- Department- Rooms - Front Office- Job Type- Full-time PermanentWe are seeking an experienced and dynamic hospitality professional to lead and develop our Front Office team while delivering memorable luxury experiences for our guests.

**About the role**:
Reporting to the Front Office Manager, the Assistant Front Office Manager is responsible for:

- Being responsible for the daily running of the Front Office department in the absence of the Front Office Manager;
- Working closely with the Front Office Manager on recruitment, mentoring and training the reception team;
- Providing reporting for management;
- Meeting with and assisting guests, ensuring a unique and memorable experience;
- Liaising with the accounts team regarding invoices and payments;
- Ensuring all departments are kept up to date on reservations and guest requirements.
- Assisting with Guest Services tasks when required (such as luggage and valet).
- Administration tasks to ensure the smooth running of the front office department and lodge

**About you**:

- Industry appropriate tertiary qualifications and experience in a senior Reception role within a five-star hotel or lodge environment is required.
- A superior working knowledge of a Property Management system (OPERA will be a distinct advantage) as well as above average computer skills are essential. As is a winning smile and the ability to surprise and delight our guests
- This is a unique role and one that differs greatly from a typical hotel or resort Front Office role. High energy levels, attention to detail and exceptional communication skills are critical to your success.

**What we offer**:
At Rosewood Kauri Cliffs we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.

We offer delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.

Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply. We are an accredited employer with Immigration New Zealand.

**About Us**:

- Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.

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