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Store Manager

2 weeks ago

North Shore, New Zealand Sugar Principle NZ Ltd Full time

Key Responsibilities:
1. Daily Operations Management:

- Oversee and manage all aspects of the store's daily operations to ensure smooth and efficient functioning.
- Ensure the store is clean, organized, and well-stocked at all times.
- Monitor inventory levels and coordinate with suppliers to maintain optimal stock levels.

2. Customer Service:

- Provide exceptional customer service, ensuring a positive shopping experience for all customers.
- Address customer inquiries, complaints, and feedback promptly and professionally.

3. Staff Management:

- Recruit, train, and supervise store staff.
- Schedule shifts and assign duties to ensure adequate coverage and efficient operations.
- Conduct regular performance evaluations and provide constructive feedback to staff.

4. Sales and Financial Management:

- Develop and implement strategies to achieve sales targets and increase profitability.
- Monitor sales performance and prepare detailed reports for upper management.
- Manage the store's budget, including controlling expenses and optimizing revenue.

5. Planning and Organization:

- Develop and execute plans for promotions, events, and sales campaigns.
- Analyze market trends and customer preferences to adjust strategies accordingly.
- Ensure compliance with company policies and procedures, as well as legal regulations.

6. Communication:

- Maintain open and effective communication with staff, customers, and upper management.
- Conduct regular meetings to discuss goals, challenges, and updates.

Qualifications:

- A degree in Business Administration, Management, or a related field.
- Proven experience in retail management or a similar role.
- Strong leadership and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficient in using retail management software and MS Office.
- Ability to work flexible hours, including weekends and holidays.

Personal Attributes:

- Passionate about providing excellent customer service.
- Detail-oriented with a strong focus on quality and accuracy.
- Proactive and able to anticipate and resolve issues before they escalate.
- Strong problem-solving skills and the ability to make decisions under pressure.