Ict Support Technician
2 weeks ago
**BROTHERS INFOTECH LIMITED** is seeking skilled and motivated **ICT Support Technicians** to join our team in the Wellington region. We specialise in providing reliable, high-quality technical support and repair services for mobile phones, tablets, and related devices.
**KEY DUTIES-**
- Conduct comprehensive diagnostics on mobile phones, tablets, and related devices to identify both hardware and software issues.
- Use specialised diagnostic tools and software to detect faults or physical damage accurately.
- Perform systematic testing to determine root causes of issues such as unresponsive screens, faulty buttons, battery failures, and software errors.
- Execute repairs and replacements of defective components including screens, batteries, cameras, charging ports, buttons, and audio parts.
- Carefully disassemble and reassemble mobile devices, ensuring precision and proper reinstallation of all internal components.
- Manage intricate internal hardware repairs involving motherboards, integrated circuits, connectors, and other delicate components.
- Perform system restorations, firmware updates, and software installations.
- Assist with device unlocking, password resets, and data backup or recovery procedures.
- Interact professionally with customers to gather accurate details about device issues.
- Clearly explain repair processes, timelines, and cost estimates in a customer-friendly manner.
- Educate customers on device care, maintenance, and protective measures to prevent future issues.
- Provide prompt, knowledgeable technical support in-person and over the phone.
- Minimum 2 Years of relevant work experience or Minimum relevant level 5 qualifications
- Excellent diagnostic and problem-solving skills
- Attention to detail and a high level of accuracy in work.
- Technical knowledge of mobile phone components and software.
- Strong attention to detail and manual dexterity for handling delicate components.
- Good communication and customer service skills to explain issues and provide solutions.
- Ability to work independently and manage time efficiently to meet deadlines.
**Job Types**: Full-time, Permanent
Pay: $30.00 - $34.00 per hour
Work Location: In person
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